Fraud Strategy & Change Manager

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

About The Role

By working with your Fraud Specialists, Fraud Investigators, Data Scientists, Product Managers and the Engineering team, you'll be expected to think strategically and critically, designing efficient solutions/strategies that meet industry best practices as a minimum. Take a high degree of responsibility over the detection and prevention of fraud, with a specific focus towards Starling's mule and 1st Party Fraud controls.

Applications for this role will close on Friday, 29th August at 5pm.

Responsibilities

• Play a key role in proactively developing and deploying a robust mule & 1st Party Fraud strategies
• Be a Subject Matter Expert of MITS"s, Cifas & SIRA systems, particularly around strategic rule design, stop files and high risk lists
• Assist with the ongoing focus on the identification of active and potential threats in order to diminish risk and reduce costs associated with fraud losses, investigations and customer remediation
• Continuously assess the effectiveness of the bank's fraud controls to ensure our approach is appropriate in meeting our regulatory and commercial objectives
• Work with dedicated Engineers and Data experts to dynamically install fraud controls efficiently
• Conduct analysis of changes and anomalies in customer behaviour, fraud numbers and suspicious patterns of behaviour
• Attend external schemes and industry-related meetings, roundtables and working groups and maintain an awareness of forthcoming legislative & regulatory changes
• Work with the wider bank to raise awareness and understanding of mule & 1st Party Fraud issues/risks affecting the bank and ensure that the operational and service teams are well informed and aware of all new/emerging trends
• Close coordination and cooperation with Fraud Risk, Fraud Operations, Product and L&D in relation to new industry initiatives and adherence to industry guidelines
• Work with Fraud Operations, Onboarding, Compliance and the Engineering teams on the design of mule & 1st Party Fraud rules and controls
• Production and maintenance of MI highlighting key trends and performance to Risk and Executive committees
• Conduct and assist with regular analysis of existing and new products/services to identify areas or methods where the bank could be exposed to new mule & 1st Party Fraud risks and suggest improvements/optimisations early on in the scope/design phase
  
  

Requirements

• 5+ years of experience working in an mule & 1st Party Fraud Strategy role
• Expert knowledge of Cifas and SIRA from a functional, analytical and rule base deployment perspective is essential
• Excellent communication skills (written and verbal)
• Good understanding of the use of bureau data and tools
• Skilled in data analysis, able to understand trends and come up with proposed solutions to mitigate fraud risk
• Subject matter expert of mule & 1st Party Fraud typologies
• Strong knowledge of new and existing regulations concerning Fraud
  
  

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day's holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
  
  

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can't accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren't sure if you're 100% there yet, get in touch anyway.We're on a mission to radically reshape banking - and that starts with our brilliant team. Whatever came before, we're proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we're proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.