Freelance Account Manager

We are a global medical communications agency blending deep scientific expertise with creative brilliance to inspire change. Behaviour change starts with inspiration. By infusing vibrant creativity into our work, we produce engaging medical communications that have the power to captivate and spark action.

Our absolute commitment to scientific precision across diverse therapy areas, including the complex fields of rare disease, oncology and advanced therapies, ensures we can make change a reality. For over 10 years, our team of exceptional PhD and advanced degree medical writers, strategists and world-class creatives have generated award-winning innovation across medical affairs and commercial disciplines.

We are driven by a desire to create inspiring work that changes lives for the better, always guided by our core values; INTEGRITY, IMAGINATION, AGILITY, COLLABORATION and EMPOWERMENT that underpin who we are and the positive culture of our team.

Part of Synaptiq Health, our network is made up of market access & HEOR consultancy, Initiate and healthcare PR specialist, Beyond PR.

ROLE

We’re seeking a Freelance Account Manager with strong digital expertise to support a diverse portfolio of POM accounts and programmes. In this role, you’ll be at the heart of client partnerships—building trust, overseeing successful project delivery, and ensuring financial accuracy across your accounts.

Your proven experience will enable you to provide strategic guidance and hands-on support, positioning you as a trusted partner to both clients and colleagues. You’ll work alongside a Senior or Group Account Director as part of a dedicated team of Client Services professionals and Medical Writers, collaborating on a defined cluster of Global, EU, and US clients.

Success in this role requires foresight, adaptability, and clear communication. The ideal candidate will thrive in a fast-moving environment, flexing seamlessly across tasks and responsibilities to maintain strong team dynamics and deliver consistently high-quality results.

KEY RESPONSIBILITIES

Strong financial planning:

• Demonstrate strategies to ensure efficiency and accuracy in financial planning across your accounts.
• Lead monthly forecasting/billing plans with foresight and rationale to ensure accurate monthly recognition.

Exemplary client relationship management:

• Advise clients and elevate the relationship beyond project delivery, adding value and support.
• Understand clients' business objectives, market dynamics, and therapeutic areas to effectively support their needs.

Project management:

• Oversee the end-to-end execution of projects, ensuring timely delivery, budget adherence, and high-quality outcomes.
• Monitor project progress, identify potential risks, and proactively resolve issues to ensure successful project completion.
• Proficiency in Veeva systems (Veeva CLM, Veeva email, Website development).

Planning and strategy:

• Be aware of overarching client plans, strategic imperatives and anticipate upcoming events (e.g., new product launches).
• Actively review and contribute to client expansion plans, setting regular meetings with your Account Lead to discuss new ideas and opportunities.
• Proactively identify new opportunities to expand client relationships and drive business growth.

Internal collaboration:

• Provide management support to account executives as needed, while mentoring and guiding junior team members.
• Work closely with internal teams, including medical writers, creative designers, scientific experts, and digital specialists, to develop and implement integrated communication strategies.
• Collaborate with account leads and the Senior Management Team to develop and present content for internal and Client Services team meetings.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Proven experience as an Account Manager within a medical communications agency.
• Bachelor's degree in communications, marketing, life sciences or other related field.
• Strong understanding of medical communications, healthcare regulations, and industry guidelines.
• Excellent project management skills with the ability to handle multiple projects simultaneously.
• Exceptional interpersonal and communication skills, with the ability to build rapport with clients and internal stakeholders.
• Strategic mindset, capable of providing innovative solutions and strategic guidance to clients.
• Ability to travel for client meetings, conferences, and industry events, with appropriate visa certifications

OUR REWARDS

• 25 days annual leave + bank holidays + 3 days off for Christmas + Birthday Day off
• Holiday purchase scheme
• Enhanced Maternity and Paternity policies
• 6 weeks paid sabbatical after 5 years’ service
• Life assurance
• Private medical insurance
• Pension (up to 7% matching employee/employer contribution)
• Support and well-being services

We look forward to hearing from you!