Freight Customer Support Coordinator

Are you passionate about delivering exceptional customer service while keeping operations running smoothly? We are looking for a proactive and detail-oriented professional to support our Key Account Managers and serve as a trusted point of contact for our valued clients. In this role, you will ensure inquiries are handled promptly and professionally, providing an outstanding client experience every step of the way.

You will play a crucial role in managing end-to-end shipment processes, coordinating with both internal teams and external partners, and maintaining accurate shipping documentation. Additionally, you will support invoicing and billing activities, helping our operations team deliver efficiency and reliability in every transaction.

This is a full-time, permanent position offering flexible working but when you are at site, you’ll be based at our Bradford site in the BD12 Low Moor area, conveniently located just a few minutes’ drive from junction 26 of the M62. In return, we offer a salary of £28,000 - £32,000 depending on experience, along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.

Key responsibilities of our Freight Customer Support Coordinator:

• Communicate proactively with clients regarding shipment status, documentation, and other inquiries to enhance customer service
• Update client information and shipment details in the ERP system, using AI tools to support job loading and ensure costs and sells are updated and billed in a timely manner
• Ensure booking amendments are completed according to weekly requirements
• Monitor transit shipments and highlight delays, suggesting alternative solutions when needed
• Liaise with origin agents and operations teams to resolve issues promptly
• Review suppliers’ invoices, approving or amending jobs, or raising disputes when necessary

Skills, Knowledge & Expertise needed from our Freight Customer Support Coordinator:

• Experience within a Freight role previously
• Understands basic Freight Forwarding and Logistics processes
• Basic awareness of import/export documentation, customs procedures, and compliance
• Experience with Cargowise or similar freight forwarding/shipping software
• Understanding how to create and manage bookings with shipping lines and carriers
• Effective communicator with the ability to communicate to all level of stakeholders and customers

Job Benefits you'll be entitled to as our Freight Customer Support Coordinator:

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model.

We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, we offer the option to purchase additional days—giving you flexibility to take the breaks you need.

We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.