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POS-29257
If your idea of Customer Success is rooted in an intrinsic motivation to help others find solutions to their challenges, we should talk. Our mission is to drive an exceptional experience and sustained value for HubSpot customers through building trust, increase product adoption and consulting on the HubSpot software in a scalable manner.
Customer Success Managers have the opportunity to grow their careers through a focus on role competency development and a performance-based promotion path.
As an Associate Customer Success Manager (Scaled Team)
You Will
- Be passionate about customer success and experience in a Scale environment
- Solve problems with curiosity and creativity
- Embrace challenges and change
- Invest in relationships with customers and colleagues
Use AI-powered recommendations and engagement tools to enhance how we prioritise outreach and support scalable customer success strategies
You Will Execute On The Following Responsibilities
- Work collaboratively in a team of CSMs managing a shared install base of customers
- Collaborate on plays to drive programmes and strategies to help our customers grow at scale
- Engage customers via both inbound shared email inbox and proactive outreach—including facilitation in a group setting—resolving customer needs by aligning them with the right resources
- Use Hubspot tools to drive product value and usage through various engagement types including email, customer webinars and small group coaching.
- Partner with internal teams to maintain, activate and grow customer investment across HubSpot's platform
- Positively contribute to an inclusive team culture of skill development and peer-to-peer feedback
- Implement regional and globally lead engagement plays and pilots actively providing feedback as we strive to solve for our customers and provide the right help at the right time
You Have
- Fluency in English and French, with strong verbal and written communication skills in both
- Excellent problem solving, self starter, critical thinking and presentation skills
- Aptitude for learning software
- Prior experience in a customer service, project based or consulting role
- A deep interest in using data and analytics to identify customer needs (the right engagement at the right time)
- Ability to manage multiple priorities while maintaining strict attention to details
- Strong communication skills across diverse mediums.call , email, presentations, facilitations - .this is a scale team!
- The ability to thrive in a fast-paced environment, and are comfortable giving and receiving feedback as we strive for continuous improvement
- A verifiable track record of consistently meeting and exceeding goals
- Experience working with evolving priorities—you're agile, proactive, and comfortable navigating ambiguity as customer needs and business strategies shift
We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.
If you need accommodations or assistance due to a disability, please reach out to us using this form.
At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.
If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements
Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page here.
India Applicants: link to HubSpot India's equal opportunity policy here.
About HubSpot
HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers.
At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow.
We’re building a company where people can do their best work. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too.
Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world.
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- HubSpot Careers
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