French Speaking Customer Service Advisor - Glasgow

Join a thriving industrial/manufacturing company as a French Speaking Customer Service professional in Lanarkshire. This role requires fluency in French and a strong focus on delivering excellent service to customers.

Client Details

The employer is a well-established, medium-sized organisation within the industrial/manufacturing sector. They are known for their innovative approach and commitment to providing high-quality products and services to their customers.

Description

• Respond to customer inquiries via phone, email, and online platforms in both French and English.
• Provide accurate product and service information to customers in a timely manner.
• Resolve customer issues and complaints with professionalism and efficiency.
• Process orders and ensure accurate and timely delivery coordination.
• Maintain detailed and up-to-date records of customer interactions.
• Collaborate with internal departments to address customer needs effectively.
• Support the sales team with customer-related tasks and follow-ups.
• Contribute to continuous improvement initiatives within the customer service department.

Profile

A successful French Speaking Customer Service professional should have:

• Fluency in both French and English, with excellent written and verbal communication skills.
• Previous experience in customer service within the industrial/manufacturing sector is advantageous.
• Strong organisational and problem-solving skills.
• Proficiency with standard office software and customer management systems.
• A customer-focused approach and a keen eye for detail.

Job Offer

• Competitive salary of £27,000
• Hybrid working
• Private healthcare
• Permanent contract offering job stability.
• · Proficiency in additional European languages-especially German or Italian-would be a strong advantage and is preferred for this role.