Front of House

FRONT OF HOUSE

London, Tottenham Court Road (nr. TCR or Goodge St – Tube stations)

Salary of up to £32,000 depending on experience

WHO ARE WE?

MISSION is a group of digital marketing and communications Agencies. Employing 900+ people across 27 locations and three continents, the Group successfully combines its diverse expertise to produce Work That Counts™ for our clients, whatever their ambitions. Creating real standout, sharing real innovation and delivering real business growth for some of the world's biggest brands. www.themission.co.uk

OUR LONDON HQ

2023 saw us open the doors of our new London hub – a home from home for all MISSION Agencies. Think WeWork meets Soho House – an exciting collaborative workspace for The MISSION Group. Situated above The Heal’s Building on Tottenham Court Road, our new office was home to iconic British design for over 200 years, evolving from a furniture factory to one of the West End’s most recognisable buildings.

Inside The Manufactory, you’ll find a collaborative contemporary space with just the right

combination of open-plan, free-flow spaces and more defined work areas, to support our creative culture, people, partners and Clients.

THE TEAM

The Front of House role at MISSION is fundamentally a support position, made up of a two-person team dedicated to assisting the agency teams based at our flagship London office. Working closely with the Group Infrastructure Director, the team plays a key role in delivering a five-star corporate office experience, while ensuring a high standard of responsiveness and support across all front of house functions.

THE ROLE

As part of the Front of House team, you'll be at the heart of keeping the office running smoothly—ensuring everything operates like a well-oiled machine. This dynamic role covers a broad range of responsibilities, including but not limited to:

• Offering a warm, professional welcome to all clients, suppliers, and visitors, and ensuring their needs are handled efficiently
• Coordinating meeting room bookings and set-up, including managing any associated requirements
• Arranging refreshments as needed to support meetings and events
• Organising taxis and couriers, and overseeing incoming and outgoing post and deliveries
• Managing office consumables and conducting regular stock checks, ordering supplies in line with the company’s sustainability goals—always with quality and cost-effectiveness in mind
• Logging and tracking maintenance issues, and liaising with tradespeople, the building team, or IT to resolve them promptly
• Supporting the planning and delivery of both client and staff events
• Overseeing facilities, catering, and maintenance activities to ensure the workplace remains a first-class environment

WHAT DO I NEED?

To succeed in this role, you’ll bring transferable skills from a similar position where you’ve run an effective and efficient front of house service. You’ll have experience across a range of areas including office coordination, visitor management, facilities, catering, maintenance, and health and safety. A problem-solving mindset and a solutions-focused approach are essential, along with excellent communication skills and the ability to manage your time and tasks effectively. You’ll have a keen eye for identifying better ways of working, aiming to streamline processes wherever possible. A flair for meeting management and production will serve you well, and you’ll be confident working with a variety of technologies—quick to learn new tools and able to support others in doing the same. Strong attention to detail and a professional, can-do attitude with a people-focused approach are key to thriving in this role.

AND IN RETURN…

• 25 days’ holiday, increasing to 29 after 2 years’ service + plus Bank Holidays
• Company pension scheme, with enhanced Employer contributions after 1 years’ service
• Medical Cash Plan – including employee assist programme, contributions to dental, optical, physio etc.
• Electric Car Purchase Scheme, via Salary Sacrifice
• Employee Discount Scheme – an online platform for all staff offering a variety of discounts at various shopping outlets, gyms etc
• Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System
• Mission Share Purchase Scheme
• Company Christmas closure (4 days will be used from your annual leave)
• Cycle To Work scheme

We believe that diversity of thought, background and experience makes us stronger. We are committed to building an inclusive culture where everyone—regardless of their race, ethnicity, gender identity, sexual orientation, age, disability, religion, neurodiversity, or socioeconomic background—feels valued, respected, and empowered to thrive.

We are proud to be a Disability Confident Committed (Level 1) Employer. As a Disability Confident Committed Employer, we have committed to: ensure our recruitment process is inclusive and accessible, communicate and promote vacancies, and offer an interview to disabled people who meet the minimum criteria.

We actively encourage applications from individuals of all backgrounds and lived experiences. We’re working to ensure equity is at the heart of everything we do—from recruitment and progression to how we support and celebrate our people every day.

If you need any adjustments during the recruitment process, please let us know—we’ll do everything we can to support you.