Front of House & Facilities Manager

Role: Front of House & Facilities Manager

Location: Blackburn / Bolton

Contract: Full-Time / Permanent

Salary: £35,000 - £45,000 (Dependent on Experience)

Company: EG Group

*This role involves travel to and from Blackburn and Bolton*

About the Role:

EG Group are moving into a brand-new, state-of-the-art office, and we’re looking for a Front of House & Facilities Manager to lead the transition and keep everything running smoothly from day one!

In this unique role, you’ll get involved well before we open the doors!

Working alongside our contractors and leadership team, you’ll guide us through the CAT A/B/C build phases, advise on operational readiness, and make sure that every FM element, from cleaning and security to compliance and maintenance, is in place and ready to go.

Following the relocation, the role will transition into business-as-usual (BAU) management, with responsibility for the ongoing delivery, monitoring, and continuous improvement of all facilities and front-of-house services.

What you’ll be doing:

• Manage all facilities and front-of-house operations during relocation and post-move.
• Oversee front-of-house operations, including reception, visitor management, and meeting room coordination, ensuring a professional and efficient experience for staff, clients, and visitors.
• Act as liaison between contractors, designers, and internal stakeholders during design, fit out, and commissioning of the new premises.
• Procure and manage FM service providers, including cleaning, security, maintenance, waste, and catering services.
• Develop operational procedures, workflows, and service level agreements (SLAs).
• Coordinate commissioning and testing of building systems (HVAC, electrical, fire safety, lifts, security).
• Oversee day-to-day operations of the building, including maintenance, security, cleaning, and health & safety compliance.
• Conduct regular inspections, audits, and risk assessments.
• Monitor budgets, control costs, and identify efficiency improvements.
• Lead sustainability initiatives and drive continuous improvement in FM services

Relocation & Move-In:

• Liaise with contractors and stakeholders; oversee fit-out, commissioning, and office moves.
• Manage FM service providers and ensure systems, procedures, and staff training are in place.

BAU Facilities Management:

• Oversee building operations, maintenance, security, cleaning, and compliance.
• Manage suppliers, budgets, audits, and drive efficiency and sustainability improvements.

BAU Front-of-House:

• Manage reception, visitor services, and meeting rooms.
• Supervise staff, maintain high standards, and support events and internal logistics.

This list is not exhaustive and may be added to or amended from time to time.

What we’re looking for:

• Proven experience in facilities and/or front-of-house management.
• Knowledge of building systems, maintenance, and H&S regulations.
• Exceptional leadership, organisation, and customer service skills.
• Proactive, adaptable, and committed to high standards.
• Bonus: IOSH, NEBOSH, or FM qualifications.

Why Join EG Group:

• Company Car / Mileage expensed – For the transition period, ending when the relocation is complete
• Performance Based Bonus Scheme
• Flexible working hours (8am – 10am start, 8-hour working day)
• Access to Apprenticeships and accredited qualifications
• Career development and progression opportunities within a global organization.
• ASDA Discount Card – 15% off all ASDA stores
• Free Secure Car Parking
• Waterside Café - freshly prepared meals at affordable prices
• Dress Down Fridays
• Prayer and Ablution Facilities
• Work Anniversary Rewards
• Free Eye Test

Who are EG Group?

EG Group is a leading global convenience retailer, operating a wide range of brands across multiple sectors including fuel, foodservice, and grocery retail. With a presence in up to 7 countries and a commitment to innovation and customer service, EG Group continues to expand its portfolio and reach. Our company is focused on delivering value to its customers, partners, and stakeholders through efficient operations and strategic growth.

Please note - the successful applicant will be subject to a DBS check which will be funded by EG Group.