Front of House Manager - Alderley Edge (UK-Based)

About us

Margaret Dabbs London is the globally recognised brand that fuses together the best of medical science and podiatry, with the best of beauty to produce a unique and unrivalled range of effective, results-driven, credible yet luxurious clinic treatments and retail products for Feet, Hands, Nails & Legs.

At the heart of the business is Margaret herself who as our founder has guided the business and infused her own philosophy and beliefs into all our products and treatments. She alone has put feet and hands where they belong – at the forefront of the beauty industry.

Margaret was awarded an OBE in the 2023 New Year’s Honours List in recognition of her services to Business and Podiatry, her entrepreneurial ability and for creating a brand-new wellness category within beauty for the care of Feet, Hands and Legs.

Job Purpose

To oversee the daily operations of the clinic, assisting and supporting the clinic manager and/or Head of Clinics, managing staff performance, assisting in driving sales growth through diary management, and ensuring a consistently exceptional client experience in line with Margaret Dabbs London’s brand standards.

Key Responsibilities

Clinic Operations & Customer Service

• Oversee day-to-day clinic operations to ensure seamless service delivery and operational efficiency.
• Maintain high standards of customer service and clinic presentation, promoting best practices across the team and providing feedback to line managers
• Overview and report to line manager that all treatments are delivered in accordance with Margaret Dabbs London’s treatment protocols.
• Assist the Head of Clinics and/ or Head of Sales in providing operational support and cover during staff shortages due to sickness or holiday.
• Report, escalate, and follow up on any clinic-related issues, ensuring resolution and maintenance of high standards.

Client Engagement & Sales

• Deliver a premium client experience across all communication channels, including face-to-face, phone, and email.
• Promote awareness and uptake of the signature Medical Pedicure and additional services, maximizing appointment value.
• Experienced in CRM and using booking systems effectively (experience with Zenoti is advantageous).
• Manage clinic diaries to maximize service capacity with multiple services per booking to maximize the utilization rate across clinic
• Monitor feedback internally and act upon client feedback to continuously improve clinic operations and service quality.
• Take ownership of client complaints at the clinic level; report to line management ensuring timely and professional resolution in line with the complaint procedure.
• Assist in providing 1:1 feedback to team members on Phone Handling Performance and overall performance when outlined by Head of Clinics and/or Head of Sales
• Attend weekly sales meetings if requested by Head of Sales/ Head of Clinics to review trends, address challenges, and align sales goals and targets.

Staff Leadership & Development

• Lead, support and develop both new and existing team members to build a high-performing, motivated clinic team.
• Carry out return-to-work interviews following staff absence to ensure well-being, support reintegration, and manage attendance effectively.
• Carry out post-probationary review meetings to assess performance, provide feedback, and outline development plans or next steps.
• In alignment with the Head of Clinics and Head of Sales- Conduct monthly 1:1 performance review to evaluate reception and beauty staff, identify development needs, and individual skill sets ensuring these are utilized in our service offerings.
• Assist in Ensuring the team is confident in advising clients on the most appropriate services and products for their needs.
• Collaborate with the Head of Clinics and Head of Podiatry to share operational insights and identify areas for improvement.
• Ensure clinic staff operate in full compliance with company policies and procedures.
• Follow the companies’ policies and procedures as per the Employee Handbook in managing sickness, lateness, escalating staffing or HR-related issues to the appropriate department as required.
• Enforce team KPIs set by Head of Clinics and/or Head of Sales, ensuring performance targets are met or exceeded.
• Assist in Identifying staffing gaps and recruitment needs to maintain adequate resource levels and feedback to line management.
• In alignment with head of clinics and/or head of sales, manage staff Rota to ensure optimal coverage and maximize diary utilization.

Stock & Financial Management

• Assist in conducting daily stock checks and monthly audits to ensure inventory accuracy.
• Place stock orders for both retail and professional use, liaising with podiatry staff regarding consumable requirements.
• Perform daily cashing-up procedures and submit revenue reports alongside detailed end-of-day handovers.

The ideal candidate will demonstrate:

• 2+ years’ experience in a managerial or supervisory role within a clinical, beauty, hospitality, or wellness environment
• Proven ability to lead, motivate, and manage teams to achieve operational goals and maintain exceptional service standards
• Excellent client engagement and sales acumen, with a strong track record in driving revenue through service and retail performance
• Exceptional communication and interpersonal skills, able to liaise confidently with clients, team members, and senior management
• Strong time management and organizational skills, with the ability to oversee complex diaries, manage scheduling conflicts, and optimize staff resources
• Keen attention to detail and a results-oriented mindset, constantly seeking improvement in both client experience and operational performance
• A confident and empathetic people leader, capable of handling staff issues and ongoing training
• A proactive, adaptable, and quick learner with a commitment to continuous professional development and career progression within the company
• Strong IT and systems literacy, including appointment booking systems, Microsoft Outlook, Word, and basic reporting tools

Our offer

• 12.5% commission on retail product sales
• 5% commission on all block treatment bookings (excluding Laser)
• 28 days holiday (including bank holidays), increasing by 1 day every 2 years of service
• Company pension scheme
• Employee referral bonus (up to £500)
• 35% staff discount on all products
• Two annual staff shopping days with 50% discount
• Paid day off for your birthday
• Gifts for new product launches
• Regular social events (e.g. Christmas party, annual fish & chips evening)
• One free treatment voucher, every 6 months for family and friends
• Professional development and training opportunities
• Career progression and internal transfer opportunities

Schedule:

• 40-hour week – 5 days per week
• Full-time position available including at least one day of the weekend.

Experience:

• Salon or Retail environment: 2+ year (Preferred)

Licence:

• NVQ Level 2 Beauty Therapy (Preferred)

Work remotely:

• N/A

Margaret Dabbs London is committed to creating a diverse workforce. Candidates from diverse backgrounds are strongly encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, ethnicity, colour, religion, gender, gender identity or expression, sexual orientation, national origin, marital status, age, or any other characteristic protected by law.