Front of House Manager

Front of House Manager | Full-Time | West London

£30,000 – £40,000 per annum + 5% commission; OTE £46,000

40 hours per week | Rota-based

Do you thrive on delivering exceptional client experiences in a premium environment?

Are you a confident, people-focused leader who can bring warmth, structure, and gravitas to a front-of-house team?

If so, this newly created role could be the perfect next step for you.

Compass Associates is delighted to be partnering with a prestigious and fast-growing aesthetics clinic in West London, as they introduce a brand-new Front of House Manager role. This position has been created to strengthen the clinic’s client journey, support a growing team, and act as a key interface between patients, clinicians, and external stakeholders.

Reporting directly to the Clinic Manager, you’ll take ownership of the front-of-house function, leading a small but vital team of two direct reports. You’ll be the face of the clinic; setting the tone, managing day-to-day operations, and ensuring every client receives a seamless, high-end experience from the moment they walk through the door.

The Role

At the heart of this role is leadership, communication, and service excellence. You’ll be responsible for:

• Managing and developing the Front of House team, including rotas, performance, and training
• Delivering a consistently welcoming, polished, and professional client experience
• Acting as a confident point of contact for demanding patients and external stakeholders, including local authorities and partners
• Overseeing bookings, payments, enquiries, and client flow using CRM and appointment systems
• Driving retail sales and supporting treatment conversions in an ethical, client-first manner
• Monitoring KPIs such as rebooking rates, client retention, and average spend
• Ensuring smooth coordination between clinicians, therapists, and reception staff
• Maintaining compliance with GDPR, CQC, health & safety, and internal policies

This is a highly visible role with real scope to make an impact in a growing clinic with a team of approximately 25 across clinical, marketing, admin, and management functions.

Experience Required

• Previous experience in a Front of House Manager or supervisory role within aesthetics, beauty, retail, or a clinical environment
• A confident, personable character with the ability to handle high expectations and sensitive conversations
• Strong leadership skills and experience managing small teams
• Excellent communication and interpersonal skills
• Commercial awareness with experience driving sales or managing KPIs
• Highly organised, calm under pressure, and solutions-focused

Desirable (but not essential)

• Background knowledge of aesthetic treatments, injectables, or cosmetic procedures
• Experience working with aesthetic machines
• Arabic language skills (highly advantageous)
• Exposure to compliance standards such as GDPR or CQC

Benefits

• Competitive salary (£30,000 – £40,000 DOE)
• 5% commission on all retail sales
• OTE bonus of £3,000 – £6,000 per annum
• Opportunity to shape a newly created role
• Work within a luxury, high-profile clinic in West London

Location

This role is based in West London, with excellent transport links across London.

Commutable from Croydon, Ealing, Wimbledon, Clapham, Balham, Kingston upon Thames, Stratford, Richmond, Watford, St Albans & Guildford.

References

Compass Associates is acting as a recruitment partner on this position. If this role isn’t right for you but you know someone who would be a great fit, we offer £500 in vouchers for every successful recommendation.

Contact Details

If you’re interested in learning more, please contact Roberto on 023 9421 4486 or email ramos@compassltd.co.uk.