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Join Our Exclusive Team at Zental
Location: Knightsbridge | Full-time
At Zental, we strive to provide a premium and comprehensive dental experience for all our patients. Our high-end boutique practice in Knightsbridge is a perfect blend of quality dental care and patient-centred service. We focus on every small detail and aim to deliver a quality customer service experience. We ensure that each patient is treated with the utmost care and attention in a serene and elegant environment.
We are seeking a highly professional and personable Front of House colleague with a strong customer service background and the ability to maintain the patient journey. If you have experience in high-end customer service or healthcare and thrive in a prestigious environment where every detail matters, this is the ideal opportunity for you.
Why Join Zental?
- Work in a sophisticated, state-of-the-art boutique practice prioritising patient comfort and holistic well-being.
- Be part of a growing brand that offers excellent learning, growth and development opportunities.
- Receive exclusive discounts on dental treatments for yourself, family, and friends.
- Access continuous learning programs to enhance your professional growth, including external certifications and training.
- Join a team dedicated to excellence, collaboration, and innovation.
Your Role
As the first point of contact for our discerning patients, you will provide an impeccable customer experience from the moment they arrive. You’ll embody our practices’ commitment to quality of care, professionalism, and seamless service, ensuring every detail is handled with grace and efficiency.
Key responsibilities include:
- Delivering a first-class patient experience, ensuring all customers feel valued.
- Managing all aspects of Front of house duties, including but not limited to handling patient enquiries both in person and over the phone, appointment scheduling, taking payments, invoice management, Management of treatment plans, supporting customer service journey and team, and ensuring that patients proceed with the required treatment including discussing finance options.
- Serving as a liaison between patients and the clinical team, ensuring flawless communication in all areas.
- Handling transactions and payments, maintaining discretion and adherence to practice policies.
- Overseeing practice logistics, including supplies and coordinating deliveries.
- Gathering and sharing patient feedback to ensure the highest standards of service are provided at all times.
Essential requirements:
- A passion for delivering exceptional, personalised service to every patient.
- Past experience in premium/luxury customer service, hospitality, or healthcare settings.
- Impeccable organisational skills with the ability to manage multiple tasks efficiently.
- Exceptional communication skills, both written and spoken.
- A proactive approach, anticipating needs and providing thoughtful solutions.
- Proficiency in IT, including Microsoft Excel and practice management software.
- A professional, warm, and confident demeanour.
Preferable requirements:
- University degree or equivalent qualification
- Previous experience in healthcare
Growth Opportunities
At Zental, we value and invest in the development of our team. As part of our growing practice, you will have opportunities for career advancement and the chance to explore numerous roles in a growing business. You will also be exposed to leading-edge dental technologies and the latest industry advancements, helping you build a long-term career with us.
Ready to Join the Premium Holistic Experience?
If you’re ready to elevate your career in a prestigious, forward-thinking environment and make a lasting impact, we would love to hear from you.
