Front Of House Receptionist

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

Front of House Receptionist

Are you passionate about creating a warm and welcoming environment? Do you take pride in being the go-to person who keeps things running smoothly? If so, we’d love to meet you.

We’re looking for a Front of House Receptionist to join our London office. In this vital role, you'll be the first point of contact for visitors, clients, and colleagues—delivering a first-class Collinson welcome every time. This is a hands-on, fast-paced position that’s perfect for someone

What you’ll be doing

• Welcoming visitors with a warm, professional greeting
• Managing the visitor log to support building security and emergency procedures
• Operating the main switchboard and handling incoming calls with efficiency
• Acting as the first point of contact for general enquiries or complaints
• Reporting any issues with the building, fixtures, or fittings
• Receiving and managing deliveries and packages
• Ensuring meeting rooms are clean, well-equipped, and ready to impress
• Raising purchase orders and supporting vendor management
• Organising office lunches and internal events
• Building a trusted network of local contacts for recommendations
• Supporting internal communications as directed by the Estates Manager or VP
• Assisting with general administrative tasks
• Managing post room duties, including distribution of mail
• Coordinating with housekeeping to maintain office standards

What you’ll bring

Must-haves

• Reception and administration experience in a corporate environment
• Confident using Microsoft Office (Word, Excel, Outlook, Teams)
• Excellent communication skills—both written and spoken
• Strong customer service skills, face-to-face and over the phone
• Comfortable liaising with staff and guests at all levels

Nice-to-haves

• Background in hospitality (hotel, front desk, or cabin crew)
• Fire Warden and First Aid training

Key skills and attributes

• A true team player with a proactive mindset
• Friendly, approachable, and emotionally intelligent
• Professional in appearance and demeanour
• Discreet and trustworthy with sensitive information
• Strong organisational skills and attention to detail
• Able to build rapport with staff, guests, and contractors alike
• Confident under pressure with a can-do attitude
• High energy and stamina to thrive in a busy office environment
• Anticipates others' needs and takes initiative to solve problems

Why join us?

At Collinson, we value every interaction—just like you do. You'll be part of a collaborative, supportive team where your work has a real impact.

Apply now and help us make every first impression count!