Front of House Receptionist

Front of House Receptionist

Location: Glasgow, G2 3AX

Hours of work: Part Time | 20 hours p/w

Contract Type: Permanent

Are you passionate about delivering exceptional service and creating memorable workplace experiences? ISS is looking for an enthusiastic Front of House Receptionist to join our prestigious client account.

This role is perfect for a proactive and people-centric individual who thrives on delivering high-touch service, building relationships, and ensuring every colleague and guest encounter is seamless, friendly, and professional.

Job Description

As the Front of House Receptionist, you’ll act as the face of the client, providing front-line support and floor management to enhance the overall workplace experience.

You'll serve as a key contact for colleagues and visitors, deliver first-line technical support, coordinate hospitality, and proactively identify and address quality issues across office environments.

This is a high-visibility role that requires charm, energy, and a genuine commitment to putting people first.

Key Responsibilities

• Deliver outstanding customer service with a fun, professional, and approachable demeanour.
• Act as a key liaison across all service streams, supporting a ‘one team’ culture.
• Facilitate engaging tours for new employees and visitors, showcasing the campus/buildings.
• Monitor floor quality, raise service tickets, and ensure the workspace is safe and presentable.
• Provide first-line IT/tech support (e.g., reboots, connection checks) with clear handoff to tech support.
• Support hospitality services by coordinating bookings and assisting with event deliveries.
• Be First Aid and Fire Marshall trained (or willing to be trained).

Professional and Personal Competencies/Qualifications

• Customer service experience, ideally supporting Blue Chip or High Touch clients.
• Proven ability to thrive in a collaborative team environment.
• Demonstrated excellence in delivering premium customer service.
• Proficiency in Microsoft Office Suite and general technology tools.
• Familiarity with property management or room booking systems (e.g., Condeco).
• First Aid and Fire Marshal certification (advantageous).

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.

#ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [email protected]

If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace

To find out more about what we do - https://www.uk.issworld.com/