Front of House Team Leader - Corporate Reception

Overview

We’re looking for enthusiastic, energetic and highly professional individuals who are confident working in a fast-paced office environment to offer an exceptional Front of House experience to a diverse range of premium clients.

After you have completed your training provide, you’ll be able to deliver all the role responsibilities in a service focused way aligned to our style of service, so that we achieve a great reputation for the service that we provide and how we make people feel.

This is an exciting opportunity to join award-winning and Great Place to Work® certified Ethos Farm, representing the Foster + Partner brand as part of a dynamic team committed to shaping the future of architecture.

About the client

At Ethos Farm we’re customer service specialists, and we’re proud to partner with Foster + Partners to provide their Front of House team at their new offices at 50 Electric Boulevard, a new office building, designed by Foster + Partners at Battersea Power Station, one of London’s newest mixed-use developments where people live, work, shop and play.

Foster + Partners is a leading architectural firm renowned for its sustainable, innovative designs. Driven by a commitment to creativity, collaboration, and environmental responsibility, the firm integrates architecture, engineering, and design to deliver functional, eco-friendly buildings.

Key responsibilities

• Offer clients, staff and visitors is an exceptional and premium Front of House experience aligned to our style of service which is worthy of exceptional architecture designed by Foster + Partners, and their exceptional clients.
• Proactively help and support visitors and identify opportunities to delight them.
• Provide information about the facilities and the wider Battersea Power Station estate.
• Facilitate and coordinate the activities of other teams to ensure efficient operations and experiences across all front-of-house facilities.
• Provide full Front of House team operations including but not limited to updating the visitor management system, communicating updates to stakeholders, handling calls and emails, and updating digital documents, records and reports.
• Manage, motivate, care for and develop your Front of House team to ensure that all requirements are fulfilled and to deliver exceptional experiences.
• Be the daily point of contact with the client and manage requests and feedback, liaising with the account manager as appropriate.

Required knowledge, skills, experience, and behaviours

• Experience in a premium corporate concierge or reception role.
• Managing or supervising a team with successful outcomes, and confident to operate effectively without an onsite manager.
• Excellent written and verbal communication skills, with the ability to communicate in a clear, articulate, and diplomatic manner.
• Enthusiastic, energetic, confident and professional when engaging with premium clients.
• Confident using systems and technology including email and Microsoft Suite.
• Confident to work alone and as part of a team, and able to take initiative.
• Comfortable with need to be agile and flexible in responding to changing priorities and ambiguity
• Capable of handling sensitive and confidential information.
• Enthusiastic about learning about the building, clients and the wider Battersea Power Station estate.
• Right to work in the UK and a current DBS check

About Ethos Farm

We put people at the heart of every great experience.

Working with our clients globally, we help them to deliver extraordinary customer service that creates brand loyalty and differentiation. We do this through our consultancy and training services, and by providing highly skilled and passionate guest experience professionals to represent their brands at destinations in the UK and USA. More information about Ethos Farm can be found here: https://www.ethosfarm.com/

We take pride in the fact that we’re always making a difference and adding value. This means that we go above and beyond to provide our customers, clients, and our colleagues with an exceptional experience.

We’re proud to be providing Residential Concierge and Parcel Service at Battersea Power Station on behalf of our client.

Our values are:

• We work together We deliver the best for our clients, customers and each other
• We deliver extraordinary service We inspire and leave a brilliant impact
• We see opportunity We find solutions to exceed expectations
• We are inclusive and kind We value the contributions and part we all play
• We have fun We raise smiles and love what we do.

Working here

• We’re a certified Great Place to Work ®
• You’ll be provided with a uniform at no cost to you
• You’ll get paid holiday
• There’s opportunity to work overtime subject to operational demand
• We offer award winning learning and development to all our people
• You’ll get access to a range of benefits including our Employee Assistance Programme offering free and confidential support and advice; our health cash plan which provides money off medical treatments; our discounts platform providing offers for hundreds of retailers to save you money and our financial wellbeing tool to help you plan and manage your finances
• We run numerous recognition schemes and team events.

Thank you for your interest in this role and Ethos Farm.

**All applications must include a CV and a cover letter. Shortlisted candidates will be invited to interview shortly after their application, with interviews taking place immediately.**

Working hours: Monday - Friday (08:30 – 16:30) with flexibility

Job Types: Full-time, Permanent

Pay: £18.00 per hour

Expected hours: 37.5 per week

Experience:

• premium corporate concierge: 2 years (required)
• Team management: 2 years (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person. Battersea, London, UK.