Job Description
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
This team leads the implementation of the Group’s people strategy in line with our business objectives. It facilitates talent management, succession planning, and employee mobility while defining and overseeing frameworks that support employee performance management, reward, learning and development, resourcing and engagement.
We are currently seeking a high caliber professional to join our team as a
Fulfilment and Demand Planning Lead. The role can be located in London, Hong Kong or Bangalore.
Role Purpose
Fulfillment and Demand Planning Lead is responsible from workforce fulfilment activation across the Enterprise Talent organization. Operating as a strategic enablement role, this leader empowers business aligned talent teams to embed demand plans, internal and external talent intelligence through demand supply analytics, strategic talent fulfilment modelling, and capability transformation to inform how the business grows and evolves talent overtime. The role also monitors AI's impact on work design and advises on productivity opportunities, internal talent development and strategic hiring in collaboration with sourcing, learning and talent teams.
Principal Accountabilities:
Workforce Fulfilment Planning & Optimisation:
- Design and continuously evolve a consistent workforce fulfilment framework (inc build, buy, bot, borrow decisions), including timelines, milestones, data inputs and decision points with a strong interlock with Enterprise Learning organisation
- Ensure the framework integrates skills, levels, locations and candidate segmentation dimensions to inform talent strategies
- Translate internal and external workforce analytics into advisory packs and talking points for HR and business teams to inform workforce design and decisions
- Act as the central link between business aligned talent teams and COEs to ensure that workforce planning is an integrated and future ready process, providing consulting on how to apply the framework and insights in their planning efforts, including guidance on strategic trade-offs in fulfilment approach
Capacity & Cost Governance:
- Establish governance protocols that link hiring forecasts and capacity planning outputs and constraints ensuring alignment with business priorities and financial targets
- Provide the broader talent organisation with data and frameworks to support effective capacity planning enabling informed decisions around resource needs, timing and fulfilment strategies
- Monitor hiring demand trends, forecast shifts in external versus internal fulfilment, provide signals on potential overspend or under utilisation
- Embed cost conscious principles into the build buy bot model highlighting tradeoffs between internal investment, external hiring and automation to support better decision making
Customers / Stakeholders
- Enterprise Talent and People teams: Direct user of workforce planning / fulfilment frameworks, tools and insights for delivering talent at the right time, place and cost
- Sourcing & Talent Intelligence: Feed external talent availability and market trends into fulfilment planning
- Enterprise Learning Team: Build reskilling / upskilling interventions for emerging capabilities to drive internal talent mobility and fulfilment
- Finance, Procurement and People Analytics: Align workforce fulfilment forecasts with budgetary constraints and corporate strategy
Requirements
Critical Skills, Knowledge & Experience
Workforce Fulfilment:
- Deep understanding of workforce fulfilment scenarios, demand supply modelling and capacity planning
- Experience working with workforce data to identify trends, gaps and opportunities both internally and through market labour intelligence
- Ability to lead scenario planning including different fulfilment choices and in close collaboration with Learning and Procurement teams
- Experienced in building relevant and actionable frameworks for business aligned talent teams
Enablement & Consulting:
- Strong consulting skills with experience supporting distributed HR or talent teams through toolkits, training and strategic guidance
- Proven ability to influence without direct ownership of execution, guiding others through structured methodologies and insight led engagement
- Uses analytics to shape narrative, highlight risk and opportunity and shift business thinking
Strategic Influence & Collaboration:
- Strong stakeholder management and influencing skills across people, finance, strategy and business units
- Ability to build alignment across functions to create a cohesive workforce fulfilment / planning ecosystem
People Leadership:
- Track record of setting clear goals, creating an environment where team members deliver at pace in a global setting
- Experience in upskilling teams in consultative skills to operate as trusted advisors to the business
- Ability to inspire influence and lead teams through organisational change
- Create an environment where diverse perspectives, cultures, and working styles are valued and integrated into decision making
- Use coaching and feedback to help team members build confidence, stretch their skills, and achieve career growth
- Encourage cross-region / functional knowledge sharing, collaboration on enterprise initiatives, and removal of silos to maximise impact
Please note this role can be located in the UK, Hong Kong or India.
