Fulfilment & Logistics Manager

ABOUT US

We take the cereals we loved as kids, and remake them to be high protein, low sugar, and just as tasty as the classics.

Since we started in 2022, we’ve become the UK’s fastest growing cereal brand. We’re available in 3500 stores, including Sainsbury’s, Waitrose, Morrisons, Co-Op, and Holland & Barrett.

Working here is fast-paced and varied – with lots of new projects and launches in the pipeline. Our team is full of smart, supportive, collaborative people, who like mucking in – and we’re looking for someone who ticks those boxes.

We’re a flexible/hybrid office – most people come in 3/4 days a week, and that feels about right for us.

We wanna be an open, diverse, and inclusive business, so we encourage people from all backgrounds and walks of life to apply. Even if you hate cereal.

ROLE OVERVIEW

We’re looking for a Fulfilment & Logistics Manager to look after our fulfilment and customer service, reporting into our Head of Ops. You’ll need to lead across some areas of operations: B2B customer Service, Stock Holding, B2B and D2C shipments – ensuring all orders go out on time and in full.

We’re hoping you’ll be data driven, analytical, with excellent attention to detail and a true problem solver. You’ll also be able to communicate and present data to the team and have the initiative & judgement to act if the situation demands it and as a start-up, we need you to be agile in your role, keen no matter how big or small the task.

RESPONSIBILITIES

• Own and manage the day-to-day relationships with our third-party logistics (3PL) partners, ensuring service level, cost-efficiency, and delivery KPIs are met.
• Own key customer supply relationships with retailers, including order processing and B2B customer services(managing order flow, supply questions and escalations).
• Manage our order and inventory systems (Unleashed & Shopify), ensuring stock accuracy and timely fulfilment.
• Manage the execution of reworks, co-packing and limited-edition product launches, whilst coordinating with internal and external stakeholders.
• Liaise with internal teams across Customer Service, Growth, Sales and Marketing to ensure operational alignment.
• Drive efficiencies to packaging management from warehouse out to consumer
• Monitor and improve fulfilment related KPIs, such as OTIF, returns, damages and delivery SLAs.
• Partner closely with Finance to support accurate month-end processes, stock reconciliations, credit notes, and proof of delivery (POD) tracking.

QUALIFICATIONS & EXPERIENCE

• 2+ years of experience In a fulfilment/customer-facing supply chain role.
• Comfortable working in a fast-paced environment with a high degree of autonomy
• Proactive with great multitasking skills and a positive approach to problem solving
• Proficient with Excel; experience using Shopify and Unleashed is a plus!
• Strong communication skills and experience working with UK Retailer customers (e.g Tesco, Sainsbury's, Waitrose etc); experience managing D2C fulfilment is a plus!

SOME NICE THINGS ABOUT WORKING HERE:

• 25 days holiday
• 3pm finish on Fridays
• Flexible working
• Share options
• Classpass membership
• More free cereal than you can shake a spoon at