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Position
Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.
We are currently seeking a Supervisor to join our beautiful Sloane Street boutique. You main responsibilities will be to provide the highest level of service to our clients, maximising every commercial opportunity and to support the Management Team in supervising and motivating Sales Associates.
Job responsibilities
Customer Service
- Lead by example, mentor and support team development through sharing sales techniques to help colleagues achieve their targets.
- To greet, serve and advise customers giving the highest standard of customer service at all times.
- Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
- To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
- Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
- Cross sell between departments to support link sales and client interaction with all Dior universes.
- Oversee the Visual Merchandising of your department, optimising commerciality at all opportunities.
- Deal effectively with customer complaints by liaising with the Line Manager where necessary.
Product
- Follow all stock control procedures.
- Ensure the management of stock control for your department.
- Support the management of back office operations.
- Coordinate stock takes for your department.
- Understand and produce action plans for depreciated stock.
- Produce action plans for slow moving stock.
People
- To assist in incorporating new staff members into the team and guide new members of the team.
- Be present on the shop floor in order to support and motivate the team.
- Provide the link between the team and Manager.
- Conduct training sessions with the team on product.
- Support with developing and mentoring the team, reviewing individual. performance and proposing development plans.
- Hold Sales Consultant touchbase meetings as requested by Management.
Other
- Support the team to maintain the highest standards of housekeeping and display within the department.
- To be conversant with selling systems, cash and credit and exchange procedures.
- To maintain the highest standards of housekeeping and retail standards within the store.
- Take all actions necessary to maximise security and prevent theft of product.
- To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
- Participate in team meetings and make a positive contribution.
- To carry out any additional duties as directed by the management team.
Profile
- 3-5 years previous experience within luxury fashion retail.
- Excellent communication and relationship building skills.
- An existing client book (preferred).
- A passion for Christian Dior and our collections.
- Strong knowledge of fashion and trends.
- Fluency in a second language (preferred).
Additional information
Available to work Full-Time 40 hours per week, Monday to Sunday availability.
