Functional Business Analyst, MS Dynamics 365 CRM

CompanyAvanade

LocationLondon, England, United Kingdom

Posted At11/17/2025

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (41.0%).

Occupation Type

Management consultants and business analysts

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£50,200 (£25.74 per hour)

Occupation rate applies

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Description

Introduction:At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of them is sure to lead to your unique version of success. As a Pre-Sales Solutions Specialist for Dynamics 365 Customer Engagement, you`ll be integral to our UK sales team. You`ll collaborate with account teams to design and position high-value solutions for finance and/or supply-chain challenges, turning your technical depth into clear business solutions with tangible value driven outcomes.Key Responsibilities:Business Requirements Gathering: Collaborate with stakeholders to gather and document detailed business requirements for Dynamics 365 CRM projects.Functional Specification Documentation (FSD): Write clear and comprehensive Functional Specification Documents to guide development teams.Dynamics 365 CRM Expertise: Apply functional knowledge of Microsoft Dynamics 365, particularly in areas such as retail customer leads and service requests.Cross-Team Interaction: Work closely with multiple teams, including IT, development, and operations, to ensure alignment and integration of business requirements.Systems Alignment: Ensure alignment of specifications from various systems and interfaces, contributing to seamless system integratio

n.JIRA Triage: Manage and prioritize JIRA tickets, assigning them to the appropriate teams based on priority and complexity.Stakeholder Communication: Facilitate communication between stakeholders to ensure clarity and alignment of project objectives