Functional Consultant

CompanyNigel Frank International

LocationDerbyshire, England, United Kingdom

Posted At3/6/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (36.0%).

Occupation Type

Biochemists and biomedical scientists

Occupation Code Skill LevelHigher Skilled

Sponsorship Salary Threshold

£45,900 (£23.54 per hour)

Occupation rate applies

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Description

Dynamics 365 CE Functional Consultant

Derbyshire (Hybrid - 1 day a week)

Nigel Frank International are partnered with an innovative D365 CRM end user who are looking to add a talented D365 CE Functional Consultant to deliver Customer Service & Omnichannel solutions.

Working closely with the business teams to translate requirements into scalable platform capabilities.

The role is centered around enhancing Dynamics 365 through configuration, customisation and continuous improvement to support evolving business needs.

Responsibilities

Lead functional design and delivery of D365 CE Customer Service and Omnichannel capabilities
Collaborate with business teams, senior stakeholders, and end users to gather, refine and document requirements
Configure, customise, and extend the D365 CE platform to introduce new features and optimise existing processes.
Support solution testing, user training and adoption activities across the organisation.
Work with technical teams to ensure integration's, data flows and system enhancements align with business objectives

Skills

Strong hands-on experience with D365 CE Customer Service & Omnichannel.
Ability to engage confidently with stakeholders at all levels, translating business needs into functional solutions.
Proficiency in system configuration, customisation, workflows, business rules and extending platform functionality
Solid understanding of customer service processes, case management, and omnichannel engagement models.
Strong analytical, problem-solving, and documentation skills.

Benefits

Starting Salary - £55k - £65k
Flexible hybrid working model (1 day a week)
Enhanced Pension Contribution, Life Assurance, Medical and more.