Further Work Resolution Technician

Salary - £44,320

Work Type - Onsite

Job Location - North West, United Kingdom

Role Type - Permanent

Employment Type - Full Time

Working Hours - 37.0 Hours per Week

We have 6 roles available across the following locations; please specify in your covering letter which location you are applying to:

• Location 1 – North Manchester
• Location 2 – South Manchester
• Location 3 – Merseyside
• Location 4 – Lancashire
• Location 5 – Cumbria
• Location 6 – Cheshire

United Utilities’ (UU) purpose is to deliver great water for a stronger, greener and healthier North West of England. We are committed to providing our services in a way that respects the environment, supports the economy, and benefits society.

We value diversity, inclusion and innovation in our workplace, and we foster a culture where our people can grow, excel, and be themselves.

We uphold our ethics, values and business model to fulfil our mission and, by setting clear goals and objectives, we create sustainable long-term value for our colleagues, customers and communities. Whether you work with a team that shares your vision or join a network of peers with similar interests, you will find a welcoming and supportive organisation to be part of.

We’ve got a lot to offer. You’ll be part of a thriving FTSE 100 company and will enjoy a range of core benefits that reflect your value and value contribution.

Benefits

• A generous annual leave package of 26 days, which increases to 30 days after four years of service (increases one day per year), in addition to 8 bank holidays
• A competitive pension scheme with up to 14% employer contribution, 21% combined, and life cover
• Up to 7.5% performance-related bonus scheme, as well as recognition awards for outstanding achievements
• A comprehensive healthcare plan through our company-funded scheme
• MyGymDiscounts - gym and wellness benefit that offers up to 25% off on gym memberships and digital fitness subscriptions
• Best Doctors
• Salary Finance
• Wealth at Work courses
• Deals and discounts
• EVolve Car Scheme
• Employee Assistance Plan
• Mental health first aiders
• ShareBuy
• MORE Choices flexible benefits
• Enhanced parental leave schemes

Job Purpose

We’re looking for a proactive and solutions-focused individual to act as a key link between works promoters (UU field teams) and our Network Partners, including Network Plus and subcontractors. In this role, you’ll ensure that all follow-on works are completed efficiently, cost-effectively, and to the highest standards of customer satisfaction. As a custodian of the network, you’ll oversee that all works meet the required specifications and maintain long-term network integrity in line with service level agreements. You’ll also play a vital role in streamlining decision-making, enabling quick and effective resolutions, and maximising the value of every solution delivered.

Accountabilities & Responsibilities

• Support operational teams in ensuring full compliance with Health & Safety, environmental, quality, and security policies across the Water Network.
• Act as the Responsible Person on-site for Health & Safety matters and ensure works maintain long-term network integrity in line with SLAs.
• Provide technical advice to field teams and partners, reviewing data to identify efficient, non-disruptive solutions and manage further work recommendations.
• Lead stakeholder engagement, chair review meetings, and support commercial teams in resolving complex contractual issues.
• Respond to reactive work, manage customer liaison, oversee site delivery, and contribute to CMEX performance and budget control.

This role may not be eligible for sponsorship

Technical Skills & Experience

• Extensive experience in network operations and maintenance, with strong knowledge of United Utilities policies and Health & Safety practices.
• Skilled in on-site operations including deep excavation and trenching, with an understanding of regulatory frameworks such as OFWAT.
• Strong communication and stakeholder engagement skills, with the ability to work under pressure and use initiative.
• Excellent time management, planning, and organisational abilities, with proven problem-solving and reporting skills.
• Customer-focused with budget awareness and cost estimating experience, capable of delivering high-quality service to both internal and external customers.

A full UK driving licence is required to carry out the role

We rely on every employee to ensure our customers receive the best possible service, day in, day out. In return, we ensure that you will be well rewarded for your efforts, from an excellent salary through to development opportunities that will really kick start a thriving career here at UU.