Gateway Assessor
Company
Location
Plymouth, England, United Kingdom
Posted At
7/1/2025
Advertise with us by contacting: [email protected]
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Description
We have an exciting opportunity for a part-time Assessor to join our team.
Our Gateway Assessor Team are the first point of contact for members of the public contacting Citizens Advice Plymouth, and as an assessor, you’ll be dealing with a range of enquiries from members of the public, establishing their need, and ensuring we deliver a positive client journey.
You’ll conduct telephone, webchat, and face-to-face appointments using sensitive listening and questioning skills to allow the clients to explain their problem, ensuring all relevant information is collected efficiently and accurately on our recording systems.
This is a busy role where no two days are the same. While it can be challenging, this role offers the chance to help people with their problems, and develop valuable customer service skills, as well as knowledge on areas such as benefits, employment, housing, immigration, consumer issues and family issues.
The role is part time, 18.5 hours a week, and specific days & hours will be agreed with the successful candidate based on the needs of the service but will be between our operating hours (9-5 Monday-Thursday and 9 – 4:30 on Fridays) on a permanent basis. For the first three months, the role will temporarily be full time (37 hours per week Monday – Thursday 9-5 & Friday 9-4.30) for the initial training and settling in period. Full training will be provided.
The start date will be Tuesday 9 September 2025.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
For further information please go to our website.
Our Gateway Assessor Team are the first point of contact for members of the public contacting Citizens Advice Plymouth, and as an assessor, you’ll be dealing with a range of enquiries from members of the public, establishing their need, and ensuring we deliver a positive client journey.
You’ll conduct telephone, webchat, and face-to-face appointments using sensitive listening and questioning skills to allow the clients to explain their problem, ensuring all relevant information is collected efficiently and accurately on our recording systems.
This is a busy role where no two days are the same. While it can be challenging, this role offers the chance to help people with their problems, and develop valuable customer service skills, as well as knowledge on areas such as benefits, employment, housing, immigration, consumer issues and family issues.
The role is part time, 18.5 hours a week, and specific days & hours will be agreed with the successful candidate based on the needs of the service but will be between our operating hours (9-5 Monday-Thursday and 9 – 4:30 on Fridays) on a permanent basis. For the first three months, the role will temporarily be full time (37 hours per week Monday – Thursday 9-5 & Friday 9-4.30) for the initial training and settling in period. Full training will be provided.
The start date will be Tuesday 9 September 2025.
We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from suitably skilled candidates from all backgrounds.
For further information please go to our website.
Advertise with us by contacting: [email protected]
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