General Manager

Role: General Manager (Venue)

Reports into: Group Director of Spaces & Group Commercial Director

Location: Canada Water, London

Contract Type: Full Time, Permanent (42.5 hours per week)

Who Broadwick are:

Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of spaces, events and experiences.

We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of spaces that includes Printworks London, Depot Mayfield Manchester, Exhibition White City, Landing Forty Two and Magazine London.

Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.

Who KERB are:

KERB is a dynamic street food company, specialising in nurturing and accelerating the growth of small food businesses. Through their markets and events, KERB provides a platform for over 100 carefully selected traders to showcase their diverse culinary talents. Known for their commitment to food quality and innovation, they create vibrant food experiences across London at key locations like Seven Dials Market.

Who Corner Corner are:

Corner Corner is a dynamic cultural destination in Canada Water, developed by Broadwick Spaces in partnership with KERB, bringing together food, music, community and live events. Home to a rotating lineup of food traders and immersive cultural programming, Corner Corner also houses London's largest commercial indoor vertical farm, developed by Harvest London, supplying fresh produce directly to the Food Hall and restaurants across the city.

Following a successful 12-month tenancy, Corner Corner is relaunching its 1,698 sqm Event Hall - a versatile, open-plan space designed to host conferences, exhibitions, brand activations, immersive experiences and awards dinners.

What we're looking for:

As General Manager, you are the senior on-site leader responsible for the overall performance of Corner Corner. You will own the commercial, operational and cultural success of the entire destination, leading the Event Hall relaunch while ensuring all spaces operate as one integrated, high-performing venue ecosystem.

Reporting to the Group Director of Spaces and Group Commercial Director, you will drive venue-wide strategy, sales, operations, people and partnerships across:

• Event Hall
• Café & Food Hall
• Individual food traders
• Loft
• Studio
• External and shared public spaces

You are accountable for delivering strong financial results, seamless operations and exceptional experiences across every touchpoint.

Direct reports:

• General Manager - Food Hall
• Senior Operations Manager - Event Hall
• Sales and Event Manager - Event Hall
• Marketing Manager
• Harvest Vertical Farm

What you'll be accountable and responsible for:

Commercial & Sales Leadership (All Spaces)

• Owning and delivering a holistic sales strategy across Event Hall, Loft, Studio, Food Hall and Café.
• Driving integrated venue buyouts, cross-selling and multi-space activations.
• Identifying new revenue opportunities including long-term partnerships, repeat business and non-traditional formats.
• Managing key relationships with agents, brands and commercial partners.
• Ensuring sales targets and KPIs are met across the venue as a whole.

Operations & Delivery (Whole Venue)

• Overall accountability for safe, efficient and high-quality operations across all spaces.
• Ensuring consistent standards, processes and guest experience venue-wide.
• Aligning event delivery with day-to-day food, retail and community operations.
• Ensuring compliance with licensing, health & safety and statutory obligations.
• Acting as the senior on-site escalation point.

Food, Beverage & Partner Leadership

• Owning the commercial and operational performance of the Café & Food Hall.

Programming, Brand & Experience

• Ensuring programming across all spaces is complementary and aligned.
• Acting as on-site brand guardian for Corner Corner and Broadwick values.
• Working with marketing to position Corner Corner as a leading multi-space cultural destination.
• Ensuring every activation delivers a consistent, high-quality experience.

Financial & Strategic Ownership

• Full ownership of venue-wide P&L, forecasting and financial performance.
• Driving profitability through smart programming, cost control and commercial innovation.
• Reporting performance across all revenue streams.
• Translating group strategy into on-the-ground delivery.
• Ensuring compliance with leases, management agreements and JV contracts.

Team Leadership

• Leading the full Corner Corner team with clarity, accountability and ambition.
• Direct line management of senior leaders across operations, sales, marketing and F&B.
• Aligning teams around a single venue strategy and shared objectives.
• Developing talent, succession and a culture of ownership and collaboration.

You'll need to have:

• Significant experience in senior venue, events or hospitality leadership roles.
• Proven commercial acumen, including sales strategy, negotiations and P&L ownership.
• Experience leading complex, multi-space venues or destinations.
• Strong understanding of event operations and large-scale hospitality environments.
• Demonstrated ability to lead, influence and motivate cross-functional teams.
• Experience managing budgets, forecasts and financial reporting.
• Knowledge of the local venue market and key agents.
• Strong stakeholder management and client-facing skills.
• Sound understanding of health & safety, compliance and facilities management.
• Personal Licence Holder (or willingness to obtain) and ability to act as DPS if required.

Nice to haves:

• IOSH / NEBOSH or other relevant H&S qualifications.
• Experience using Event Works, HubSpot, Design My Night or similar CRM systems.

What we offer:

• Discretionary bonus scheme of base salary.
• 27 days paid holiday (plus bank holidays).
• Paid overtime.
• Social events and free tickets to our live events.
• Other discounts including 50% off drinks and 20% off food at Corner Corner.
• Competitive pension plan.
• Employee Assistance Programme (EAP).
• Other schemes including Season Ticket Loan, Cycle to Work, Optical Care and Referral Scheme.
• Training and professional development opportunities.
• An inclusive, collaborative and creative working environment.

At Broadwick, we are dedicated to cultivating a diverse and inclusive environment that empowers all individuals to reach their full potential. We strongly encourage applicants from all cultures and backgrounds to apply, as we believe in the strength of a diverse and vibrant team.