General Manager

We are looking for a decisive, commercially astute leader to drive performance and inspire success at our 170-bedroom hotel, minutes from Portsmouth City Centre.

With a proven track record in branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and building both our brand and our employer reputation in the community.

This role reports to the Regional General Manager.

About the Role

You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.

Duties include:

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

About You

You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment.

We’re looking for:

• Proven hotel leadership in a branded environment with measurable success in revenue growth, sales strategy, and market share gains.
• Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
• Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
• Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
• Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
• Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.

Benefits

Our rewards package includes:

• Discounted hotel stays around the globe, with food and beverage discounts.
• Attractive discounts across many major retailers, restaurants, and events.
• FREE and UNLIMITED access to our Leisure Clubs (gym, pool, steam rooms).
• Personal and career development, including apprenticeships.
• 24/7, 365 days Employee Assistance Line for mental health and wellbeing support, financial and legal advice.

Next steps

A member of our recruitment team will be in touch to book a 15-minute chat with longlisted candidates so we can get to know you better. Shortlisted candidates will then meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

Who are Kew Green Hotels?

Kew Green Hotels is a rapidly expanding global company, with a diverse portfolio across several leading hotel brands.

Our mission is to operate hotels that make us proud, and our values unite us:

• We Love To Pursue Outstanding
• We Respect Our People And Communities
• We Focus On Details
• We Are Pragmatic

If you share our values and you’re committed to delivering results you can be proud of, we’d love to hear from you!

At Kew Green Hotels, we encourage applications from individuals of all backgrounds and abilities. We aim to create an inclusive workplace for everyone. Should you require any reasonable adjustments throughout the recruitment process, please make sure to complete the relevant application questions, or contact [email protected] if you have any questions. We are committed to supporting any adjustments you may need.