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We’re Landsec
We are Landsec, we build and invest in buildings, spaces and partnerships to create sustainable places, connect communities and realise potential.
We are one of the largest real estate companies in Europe, with a portfolio of retail, leisure, workspace and residential hubs. Landsec is shaping a better future by leading our industry on environmental and social sustainability while delivering value for our shareholders, great experiences for our guests and positive change for our communities.
The Role:
- As the General Manager, you will be at the forefront of driving revenue growth through diverse non-office income streams, including meeting rooms, event bookings, coworking desks, day passes, and virtual office memberships. You will oversee the seamless and efficient operation of the workspace, ensuring that we uphold the highest standards of hospitality. Your commitment to delivering outstanding customer service to current and prospective FLEX members will be paramount, and you will proactively seek opportunities to elevate the day-to-day experience for all members. Join us and be a key player in shaping a vibrant community!
- Salary: Competitive
The Team:
Situated in the heart of MediaCityUK, our Flex Team leads a dynamic workspace operation designed to support and scale modern businesses. We manage and lease high-quality flexible office spaces tailored to the needs of entrepreneurs, freelancers, startups, and growing SMEs. Our vibrant ecosystem currently supports over 250 SMEs, offering them more than just a workspace — we provide a community.
Location:
This role is based in Media City, working from the office 4 days a week.
What you will be responsible for:
Business Development
- Spearhead and lead all workspace tours, showcasing our unique offerings.
- Cultivate a dynamic network within Flex and the broader MediaCity community to foster collaboration and opportunity.
- Champion in-house events that strengthen community ties and enhance member engagement.
- Actively organise and attend both internal and external networking events, demonstrating our commitment beyond typical business hours.
- Drive growth initiatives through strategic social media marketing and impactful digital advertising campaigns.
- Collaborate with the team to produce comprehensive reports that highlight community engagement and sales achievements.
Member Engagement
- Uphold and elevate extraordinary standards of customer service as the primary point of contact for all members and staff.
- Design and implement innovative initiatives to enrich the member experience and cultivate a vibrant sense of community.
- Foster a collaborative environment among members through meaningful personal introductions that spark connections.
- Proactively identify and resolve potential member-related issues, ensuring seamless experiences for all.
- Develop and enforce effective community processes that enhance and optimise the overall member journey.
- Serve as the essential liaison between members and the management team, ensuring clear communication and support.
Operations
- Oversee and streamline workspace operations, maintaining regular communication with members to guarantee unmatched satisfaction.
- Efficiently troubleshoot and resolve maintenance issues, delegating tasks to ensure swift solutions.
- Manage member billing for office services, with comprehensive training provided for a seamless transition.
- Build and nurture strong relationships with suppliers to support our operational needs.
- Leverage Monday.com to ensure prompt and effective resolution of all member inquiries and concerns, reinforcing our commitment to excellent service.
Your skills, experience and qualifications:
Essential criteria
Life and Benefits at Landsec
We have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.
Below are some of our core benefits, make sure to visit our My Total Reward page for more information.
- Performance based annual bonus plan
- 25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.
- Enhanced pension contributions – Landsec will contribute up to 10.5% subject to your contribution.
- Private medical insurance, Health Cash Plan, Life assurance and income protection.
- Enhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)
- Two different share plans enabling you to share in the success you will help to build
- Up to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%
And when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause.
