General Manager (Luxury Care Home)

Join Our Award-Winning Team as General Manager at Greenhill Manor Care Home

Are you ready to lead with excellence and make a difference in the lives of others? Join Hallmark Care Homes, proudly named Care Home Group of the Year 2024, and a multi-award-winning, family-owned care provider.

At Hallmark, our vision is to be recognised as the leading provider of high-quality care, creating communities where residents live well and thrive.

The Role: General Manager

As the General Manager, you will be at the helm of Greenhill Manor Care Home, setting the standard for operational excellence, team leadership, and resident satisfaction.

Your responsibilities will include:

• Leadership & Vision: Inspiring and empowering your team to deliver outstanding care while creating an inclusive and supportive workplace culture.
• Sales & Occupancy Growth: Leading marketing and sales strategies to ensure the home achieves and maintains optimum occupancy levels.
• Financial Management: Overseeing budgets, managing P&L, and driving efficiency without compromising on quality.
• Quality & Compliance: Ensuring the home operates above and beyond regulatory standards, maintaining full compliance with CIW regulations.
• Team Development: Recruiting, developing, and retaining exceptional team members, fostering professional growth and job satisfaction.
• Customer Engagement: Building strong relationships with residents, their families, and external stakeholders to uphold our reputation for excellence.

This is a role for a dynamic leader who thrives on challenges, is passionate about delivering exceptional care, and is committed to creating a vibrant and welcoming home for our residents.

Essential qualities and qualifications:

• Previous experience as a Registered Manager in a Care Home environment.
• RN/RMN Registered Nurse qualification with current PIN.
• Proven experience in senior management, ideally in a care home or similar environment
• Exceptional leadership skills, with a track record of managing large teams
• Strong commercial acumen with experience managing budgets and P&L accountability
• In-depth knowledge of CIW requirements and local authority expectations
• Outstanding organisational and communication skills with the ability to multitask and prioritise effectively

What We Offer

At Hallmark Care Homes, we believe in rewarding our team’s commitment and excellence. We offer:

• Competitive salary and performance-based incentives
• 33 days of annual leave, recognising the importance of a work-life balance
• Private medical insurance and optional healthcare plans
• Enrolment into our workplace pension scheme
• Access to ongoing training and professional development opportunities
• A supportive, family-focused culture that celebrates individual and team achievements

Proud to Be Care Home Group of the Year 2024

Equal Opportunities and Adjustments

We are committed to promoting diversity, equality, and inclusion in our workplace. We welcome applications from all candidates, regardless of age, disability, gender identity, marital status, race, religion, or sexual orientation.

If you require any reasonable adjustments to support your application or interview process, please contact our Recruitment Team at [email protected].