General/Office Manager

am delighted to be working with a successful and expanding legal firm in their search for an experienced Office/Operations Manager to work across both their Peterborough and Leighton Buzzard offices and fully support with the firms ambitious plans for growth.

With a broad and wide ranging remit this is sure to be an exciting opportunity with scope for development within the firm.

They are seeking a general manager who’s a born leader. You should have experience in overseeing business operations as well as human resources, and communications. The ideal candidate will be an expert communicator who has a strong ability to delegate responsibility and collaborate across a range of departments. Ultimately, you will be driven by a desire to lead the business to maximum productivity and efficiency.

Objectives of this role

• Develop strategic plan for optimised productivity

• Review and improve organisational effectiveness by developing processes, overseeing employees, establishing a highly motivational work environment, and implementing innovative changes

• Adhere to company standards for excellence and quality

• Provide guidance and feedback to help others strengthen specific knowledge/skill areas

Responsibilities

• Oversee day-to-day operations, assign monthly performance goals and ensure their completion, and accomplish your own goals

• Recruit, onboard, and train high-performing employees to achieve objectives for fees, profitability, and compliance

• Maintain project timelines to ensure tasks are accomplished effectively

• Delegate responsibilities to the best-qualified employees and enforce all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

• Resolve internal staff conflicts efficiently and to the mutual benefit of all involved

Required skills and qualifications

• Proven experience and success in a similar managerial role

• Strong decision-making ability

• Excellent communication, collaboration, and delegation skills

• Ability to motivate and lead employees, and hold them accountable

• Strong working knowledge of operational procedures

• Travel between a multi office organisation

Preferred skills and qualifications

• Experience in management in a legal environment

• Working knowledge of human-resources processes

• Experience in conducting performance evaluations

• Experience of Quality System Processes