Generalist Advisor Project Lead

Bryson Care Emergency Response project requires:

Generalist Advisor Project Lead C/GAPL/B/825

Permanent*

Belfast/Hybrid

(Monday – Friday)

35 hours per week

£32,250 per annum

Purpose of Job

For Your Benefit is an advice service delivered on behalf of Power NI by Bryson Care. We are seeking a Project Officer who will lead and drive the work of a dedicated team in the delivery of a service to help tackle debt issues and provide a practical support package to vulnerable customers. The service offers advice and information on benefits, energy efficiency, referral to schemes, budgeting and managing energy debt.

What you’ll be doing:

·        Provide operational leadership for the energy and benefits advice project.

·        Recruit and provide staff induction and training.

·        To contribute to and achieve key performance indicators (KPIs).

·        Identify, prioritise and allocate referrals in partnership with Power NI.

·        Organise and implement a referral system.

·        Ensure strict management of electronic files and maintain accurate written and computerised records.

·        Monitor effectiveness of the service and facilitate evaluations in accordance with Quality Initiatives.

·        Provide monthly reports on progress and customer case studies.

·        Promote the service at meetings and events as requested by your line manager.

·        Attend regular meetings (internal and external) as required.

·        Work in partnership with a range of professionals and agencies as required.

·        Ensure a high-quality service is delivered in line with best practice.

Essential Criteria

·        OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification

·        Minimum of 2 years’ experience in providing Energy efficiency advice and Benefits advice, application and support (in the last 5 years)

·        Experience in using Microsoft Office, Excel and Benefit Assessment software

·        Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver

Desirable Criteria

·        Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment)

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.

Closing date is 1pm Friday 15^th August 2025

Please note, we reserve the right to close this role early.

*Initial funding for 12 months, plans for continuation