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You will be working as part of the Oxfordshire Advice Partnership, which is made up of Age UK Oxfordshire, Citizens Advice Oxfordshire,Citizens Advice West Northants and Cherwell, Oxfordshire Welfare Rights, Agnes Smith Advice Centre, Barton Advice Centre, and Rosehill and Donnington Advice Centre. The service is jointly funded by Oxfordshire County Council Adult Social Care and Child, Education and Families, and Public Health. It is focussed on meeting the needs of people living in Oxfordshire who are made more vulnerable by illness or disability, such as
- older people
- adults with learning disabilities
- adults with mental health problems
- adults with physical and sensory impairments
- adult and young carers
- young people aged 16+ with learning difficulties and or physical disabilities
- families with young children (particularly those with disabled children)
The service will provide at no cost to the Service User, independent advice to assist people with benefits, debt, budgeting and other financial and welfare issues. The overall aim of the service is to support people to live their lives as independently, successfully and safely as possible within the community by maximising income, helping to make the best use of the money available to them and managing debt, which will improve people's choice and control and enhance wellbeing. Role purpose: As part of a team of Generalist Advisers and a wider team of Triage Advisers and Caseworkers you will receive referrals from the Triage team to provide generalist advice, with a particular focus on benefits advice and basic money advice.
You will assist clients with benefits checks, completing forms, financial capability such as budgeting, and refer cases on to the caseworker team where casework is required. Callers who may be able to obtain assistance from another, more appropriate agency or service will be signposted on to other sources of help.
Essential Criteria
- Understanding of and commitment to the aims and principles of the organisation’s service and its equality and diversity policies.
- Numerate to the level required in the tasks.
- Effective communication skills (oral & writing) with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.
- A willingness to learn and develop and reflect on practice.
- Ability and willingness to work independently and within a team
- Understand the issues involved in interviewing clients
- Demonstrate an understanding of social trends and their implications for clients and the service.
- Have an ordered approach to advising clients and an ability and willingness to follow and develop agreed procedures, including ability to work on own initiative, to prioritise work and to work under pressure and ensuring all actions/outcomes are undertaken in a timely manner.
- Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
- Utilising IT in the provision of advice and the preparation of reports and submissions.
- The ability to work with attention to detail and accuracy. Able to keep records, monitor and report.
- Ability to sensitively empower and engage with adults who have had poor experience of formal education.
- Hold a full UK Driving Licence and have use of a car.
For the full role details and how to apply please visit our website
https://www.caox.org.uk/jobs
