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Department: Customer Operations
Location: Bristol - Aztec West
Description
The Geo-Environmental Technical Lead is responsible for supporting with escalations of complex queries, writing comprehensive risk reports of flood risk, contaminated ground risk and ground stability risk for the property market. You will also be responsible for mentoring and coaching the Geo-Environmental Consultants, offering technical guidance and direction to ensure their technical progression is supported. You will develop and deliver regular training sessions to encourage and model professional development, working with operational leads to co-ordinate personal development with business and departmental needs.
You will work closely with the wider business as part of cross functional, delivery focused teams, primarily within the Product and Sales teams to collaborate on developing a consultancy style product, alongside advanced risk assessment products and services, taking ownership of having those conversations with Product to ensure we are delivering best-in-market products and making technical suggestions to enhance our roadmap. You will have the opportunity to make an immediate, meaningful impact in the business through coaching and mentoring of our Geo-Environmental Consultants, but also through a number of significant projects.
Key Responsibilities
You will have a wide and varied role, but your main responsibilities will include;- Writing of accurate and high-quality property risk reports.
- Providing technical guidance and leadership to Graduate/Geo-Environmental Consultants, including mentorship and/or professional coaching.
- Providing ongoing and daily operational support
- Quality assurance of all aspects of our environmental reports, specifically the technical content and professional opinion.
- Delivery of immaculate customer service to external parties, including the delegation of communications to the correct member of staff. To be the technical lead on queries and deliver efficient resolution in line with current processes.
- To develop, maintain and enhance your skillsets around environmental and/or geological guidance, best practices, risk assessment processes and methodologies and support the development of our internal procedures.
Skills, Knowledge & Expertise
Qualifications
- Relevant degree in Environmental Geoscience, Geography, Geology, Engineering or similar. Post-graduate qualifications are desirable but not essential.
- Accreditation/membership (or chartered membership) of relevant professional organisation – IEMA, CIWEM, RICS, RGS, SocEnv, CIEEM, IES, ICE or other.
Technical Skills
- Previous report writing experience (ideally 3+ years) in translation of environmental data into interpretative risk assessment – contaminated land/ground stability. Flood risk experience is extremely beneficial.
- Background in report delivery, including providing excellent customer service either to a non-technical audience or other professionals.
- Process-driven approach, with an understanding of the need for consistency
- Collaborative, with a positive and customer/commercially focused attitude
- Proactive and able to use initiative to manage own workload/projects and identify areas for improvements.
- Understanding of qualitative risk assessment methods e.g. how to build a conceptual site model for contaminated land risk assessment
- Competent in working with geospatial data and/or GIS systems.
Job Benefits
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
#DDhp
