German Speaking Client Services Associate- Financial Services

Key Responsibilities:

First point of contact for client queries, including but not limited to:

• Assistance with multiple trading platforms (desktop, mobile, browser)
• Resolution of trade-related queries (order entry, trade execution)
• Communication and escalation of high-level issues to relevant stakeholders
• Relationship Management for key institutional clients
• Project Management of platform and process enhancements
• Other tasks, including client training, general market research and development

Qualification & Skills:

• Strong knowledge of listed Equities, Options, Futures, and FX
• Analytical problem-solver with a passion for technology and financial markets
• Prior experience in international settlements or clearing operations is a plus.
• University degree or higher
• At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
• Verbal proficiency in German language would be advantageous