German Speaking Customer Advisor

CompanyVintage Cash Cow

LocationLeeds, England, United Kingdom

Posted At1/23/2026

UK Visa Sponsorship Analytics

Analytics are greyed out due to low classification confidence (56.0%).

Occupation Type

Customer service occupations not elsewhere classified.

Occupation Code Skill LevelIneligible

Sponsorship EligibilityIneligible for Sponsorship

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Description

About the role:

As a Customer Experience Agent - German Speaking, you’ll be the voice of Arcavindi across multiple channels, ensuring every customer feels heard, supported, and valued. This hybrid role brings together online communications, customer service, complaint handling, and buying responsibilities — giving you the chance to develop a broad skill set while directly shaping the customer journey.

You’ll handle high volumes of inbound and outbound queries across phone, email, WhatsApp, webchat, and social media, guiding customers through their journey with us. Some conversations will involve resolving complaints with empathy, while others will focus on building trust during the buying process. Every day will be different, and you’ll play a key role in building Arcavindi’s reputation across Europe

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Key Goals & Objective

s:Deliver excellent customer service and communication across all channels to our German speaking customer
s.Handle complaints with professionalism, empathy, and adherence to polic
y.Support sales and buying conversations, contributing to growth target

s.Meet and exceed KPIs for response times, resolution rates, and customer satisfactio

n.Collaborate effectively with colleagues to ensure a seamless customer journe

y.Contribute to building a high-performing, supportive, and adaptable team cultur

e.
Essential Skills & Experien

ce:Proven experience in customer service, contact centres, or sales environmen
ts.Excellent verbal and written communication skills, with empathy and clari
ty.Strong problem-solving skills with resilience under pressu
re.Confidence in handling objections and complaints fairly and constructive
ly.Ability to balance speed with accuracy and quali
ty.Organised and able to manage multiple prioriti
es.Comfortable using CRM systems and digital communication platfor
ms.Team-oriented mindset with a proactive, solutions-focused approa

ch.