German Speaking Team Lead

CompanyVintage Cash Cow

LocationMorley, England, United Kingdom

Posted At1/23/2026

UK Visa Sponsorship Analytics

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Occupation Type

Other registered nursing professionals

Occupation Code Skill LevelHigher Skilled

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Description

About the role:

As a Team Leader – German Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.

Key Goals & Objectives

:Lead a German-speaking team to deliver exceptional customer service across all channels
.Resolve escalated complaints and complex queries effectively and empathetically
.Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction
.Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey
.Develop, coach, and support team members to reach their full potential

.
Skills, Knowledge and Experti

seFluency in German (written and spoken
).Minimum 1 year of leadership experience in a customer-facing or support environmen

t.Strong customer service focus and ability to manage escalated complaint

s.Proven ability to coach, mentor, and develop diverse team

s.Knowledge of HR policies and procedure

s.Data-driven, with excellent attention to detai

l.Resilient, adaptable, and positive attitud

e.Strong technology and system skill

s.Ability to consistently meet KPIs, objectives, and SLA