Responsibilities
About the Team
The Global Account team works with leading multinational partners to deliver innovative technology solutions and serve to advocate and educate the market to help accelerate the overall growth of TikTok Global Business Solutions. The team plays a critical role in establishing and leading strategic partnerships between TikTok and the world's largest advertisers. This team is consultative in nature and leads the long-term growth of each global account.
About the Role
The Client Solutions Manager (CSM) on our Global Agency & Accounts (GA&A) team partners closely with the Brand Partnerships Manager (BPM) to deliver best-in-class client service and drive measurable business results. This role supports multiple lines of business within the Amazon portfolio and collaborates with cross-functional teams including Sales Operations, Product Solutions, Measurement, and Creative Solutions.
The CSM will manage and optimize complex campaigns using data and analytics to develop consultative solutions for clients. They will build and strengthen relationships with advertisers and agencies, focusing on revenue growth, advertiser education, and satisfaction. Success in this role requires a passion for client service, a strategic mindset, and the ability to navigate fast-paced, cross-functional environments with precision and accountability.
Key Responsibilities:
- Build and strengthen client and agency partnerships across EMEA & APAC stakeholders to drive shared business goals and long-term growth.
- Partner with Brand Partnership Manager and Team Leads to develop strategic plans, manage campaigns end-to-end, and unlock incremental revenue opportunities.
- Co-lead campaign strategy and own execution, including planning, measurement solutions, reporting, and performance optimization to exceed KPIs.
- Serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices.
- Ensure operational excellence, including inventory, presale pipeline, reporting accuracy, and timely issue resolution.
- Work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.
- Deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact.
Qualifications
Minimum qualifications:
- 5+ years of experience in account management or client solutions roles within digital marketing or ad tech.
- Proven success managing multi-region campaigns (EMEA + APAC) across multiple business verticals.
- Strong project management skills, with the ability to prioritize, organize, and drive alignment across fast-paced, cross-functional teams.
- Working knowledge of self-serve advertising platforms, including auction-based and biddable buying models.
- Demonstrated ability to analyze campaign and interpret campaign data, translating insights from Ads Manager, Brand Lift Studies, and similar datasets into actionable recommendations.
- Consistent track record of supporting revenue growth.
Preferred Qualifications
- Experience managing global or regional accounts across EMEA and APAC, with understanding of market dynamics, media ecosystems, and regulatory environments.
- Deep expertise across the full marketing funnel, with a strong grasp of advertiser challenges, measurement, and key performance indicators (KPIs).
- Collaborative and solution-oriented, with a proactive mindset and commitment to fostering a positive, high-performing team culture.
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
