Global Commercial Strategy & Operations Lead

Birmingham, England, United Kingdom

8/4/2025

Change your job, change your workplace, change your future...

Ricoh are currently recruiting for a Global Commercial Strategy & Operations Lead to be part of our journey as we transform from our print heritage into a powerhouse of platform-led innovation—and our Workplace Experience (WEX) portfolio is leading the way. We deliver cutting-edge SaaS and smart technologies that power the modern, connected workplace: from space-booking tools and AV infrastructure to IoT solutions and smart lockers.

This brand-new role as Global Commercial Strategy & Operations Lead is your opportunity to work at the heart of our global go-to-market success. You’ll collaborate across LATAM, North America, Europe, Japan, and APAC to drive commercial strategy, support high-impact deals, and build the structures and systems we need to grow, whilst supporting local sales teams.

The successful candidate will be instrumental in accelerating Ricoh’s next phase of growth. This is a rare opportunity to influence how we scale globally, how we support customers better, and how we become more commercially excellent across every region.

Ricoh transforms organisations, using innovative technologies and services enabling you as an individual to work smarter. This is what we call “empowering digital workplaces”.

In fact the entire Ricoh workforce enjoys our pioneering and innovative ways of working. We like to call it: imagine. change., it’s the ethos of our brand and how we drive positive change for ourselves and others. Our teams are embracing change, fostering new ways of working and we have never been more resolute in our mission - "you work for us, and we`ll work for you".

What you will be doing

• Drive global growth for our WEX portfolio across SaaS and smart hardware
• Shape commercial strategy and turn insights into actionable GTM plans
• Support regional teams in new logo acquisition, account expansion, and market prioritisation
• Provide deal support on complex, strategic opportunities—without owning a quota
• Translate real-world sales feedback into improvements in pricing, positioning, and product
• Establish repeatable commercial processes, playbooks, and forecasting systems
• Champion cross-regional alignment and rhythm of business operations
• Partner with Marketing, Product, Customer Success, and Implementation to embed a commercial lens in everything we do
  
  

You’ll thrive in this role if you have experience or skills across the following:

• Ideal candidates will have proven experience in a similar role with a strong track record in SaaS, workplace tech, or smart devices—with a clear grasp of effective go-to-market execution
• Successful candidates will be able to demonstrate how they collaborate easily with sales teams and support their success, without being directly in sales
• Preferably you will be able to break down complex topics like pricing, messaging, and market positioning into clear, actionable insights
• Ideally you will be experienced in navigating global teams with ease, building strong relationships across time zones and cultures
• To be successful in this role you will have excellent communication skills (written, verbal, and presentation) which are essential for articulating strategy, presenting to stakeholders (internal and potentially external), and simplifying complexity.
• Successful candidates will enjoy tackling commercial challenges head-on, blending big-picture strategy with hands-on action
• Preferably you will be able to demonstrate advanced analytical and strategic problem-solving skills. Plus be able to develop effective strategies and solutions, alongside the ability to analyse complex situations involving market dynamics, sales performance, operational inefficiencies, and competitive threats.
• Ideally you will be confident in evaluating different GTM approaches, pricing structures, and operational models. Plus be able to simplify complex concepts (product positioning, commercial models) for diverse audiences.
• Preferably you will be able to embrace ambiguity, take ownership, and thrive on creating structure in fast-moving environments.
  
  

In return for your commitment, you can expect

• A competitive salary package
• Industry leading benefits
  
  

Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.

This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.

Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.

We are an equal opportunities employer

At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That’s how we live the Ricoh Way.

Ricoh have removed the disclosure of convictions box from their application process (ban the box - http://www.bitc.org.uk/programmes/ban-box) offering equal opportunities to all.

For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.