Global Cyber Claims Operations Manager

Role Title: Global Cyber Claims Operations Manager

Department: Claims

Team: Claims Strategic Operations

Location: London, UK

Type: Permanent

About the Role:

The Global Cyber Claims Operations Manager will collaborate with the Global Cyber Claims Leader and regional cyber claims teams across North America, Canada, Bermuda, and Liberty International Insurance regions to drive consistency and excellence in cyber claims handling. You will lead projects and initiatives aimed at improving claims reserving accuracy, data integrity, process optimization, and overall claims operational effectiveness.

This role requires strong cross-functional collaboration with underwriting, actuarial, risk engineering, vendor management, and data science teams to integrate claims expertise into broader organizational strategies.

Key Responsibilities:

• Lead complex projects to design, implement, and monitor improvements in claims processes, data quality, and reserving practices.
• Develop and execute focused audits to ensure claims coding accuracy and adherence to best practices.
• Analyse operational gaps in skills, tools, and workflows; propose and implement targeted solutions.
• Manage resource allocation to ensure the right work is assigned to appropriate teams and control operational expenses within budget.
• Facilitate training sessions and lead change management efforts to support new initiatives and process adoption.
• Maintain controls for and compliance with regulatory requirements, upholding Liberty’s values of integrity and customer focus.
• Communicate regularly with senior management and key stakeholders to provide updates on project progress and operational performance.
• Adherence to all relevant regulatory requirements forms part of your role, and the demonstration of behaviours as set out in the Conduct Risk Policy, as they relate to your role, is core to LSM's commitment to our Liberty Values, placing customers at the centre of our business and behaving with integrity. LSM expects you to understand your responsibilities relating to all regulatory and internal requirements, and to proactively demonstrate compliance with these requirements and behaviours at all times. These requirements include the Senior Managers and Certification Regime Conduct Rules, Solvency II, fair treatment of customers, Financial Crime, Data Protection, Conflicts of Interest, and Whistleblowing

Skills and Experience:

• Knowledge of (re)insurance operations management in complex global operating models
• Demonstrated success managing cross-functional projects and process improvement initiatives.
• Strong analytical skills with proficiency in data analysis tools to interpret data and drive decision-making.
• Advanced root cause problem-solving abilities.
• Excellent communication skills, capable of engaging technical and non-technical audiences.
• Experience in facilitating and leading change in complex, global environments.

About Liberty Specialty Markets (LSM)

Liberty Specialty Markets is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.

Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through:

• Offering a vibrant and inclusive environment and committing to their career development.
• Promoting diversity, equity and inclusion (DEI). Our Inclusion Matters framework and employee-led networks strengthen the diversity of our workforce and our inclusive environment.
• Reinforcing that collaborating together to share our unique perspectives help us make better decisions, deliver innovative solutions and pursue our ambitious goals.
• A supportive culture, which includes promoting a healthy work-life balance and working flexibly.

For more information, please follow the links below:

https://www.libertyspecialtymarkets.com/gb-en/careers/working-for-us

https://www.libertyspecialtymarkets.com/gb-en/careers/diversity-inclusion-wellbeing/diversity-and-inclusion