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Job Purpose:
Development and implementation of an enhanced Integrated Management System to meet the requirements of corporate ISO registration across Logistics. Mitigation of business risks through establishing quality standards, protocols and processes that will assure a quality performance Assurance of compliance with all accreditation standards in CL including ISO, VDA, HACCP, GDP and SQAS Definition and monitoring of KPIs across quality assurance, quality controls compliance and cost of quality.
Key Accountabilities:
- Design and Develop DP world CL Quality Program, strategic plans, policies and processes to establish a world class quality management system for Contract Logistics.
- Create, Cascade and execute DP world Quality Strategic plans, policies and processes within the region through both compliance and GSA/process auditing.
- Provide specialist training on Quality Assurance including ISO maintenance, RCCA investigation, claims investigation and trending, statistical process controls, Quality planning and change mgmt.
- Deliver effective training to ensure awareness and knowledge of contract logistics quality standards and updates to the quality management system.
- Provide specialist Quality direction to the bid teams for new RFQs.
- Establish and deploy Quality adjacent standards in partnership with Group/Corporate departments, including processes and controls that result in achieving the business Key Results in areas such as quality, change management, training, business risk, business continuity, reduction of costs from nonconformance, waste reduction, and on-time delivery.
- Recommend and implement strategic changes in the Quality strategy regionally and globally; establish standard tools and visible management guidance to maintain best practices.
- Build, develop, mentor and manage the global CL quality team including documentation mgmt. specialists, trainers and administration managers.
- Provide leadership for problem resolution to facilitate faster improvements and improved working relationship
- Maintain and continually improve the Integrated Management System (IMS) including the establishment and maintenance of certifications for applicable standards; ISO 9001, VDA, GDP,HACCP, IFS, SQAS, Eco Vadis.
- Provide governance and support for Quality and training during Launches ensuring launch objectives are achieved.
- Design and develop new tools for Quality KPI mgmt. including cost of quality, claims, adherence to quality standards, change mgmt., OBA, accuracy tools.
- Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time-bound
Qualifications, Skills and Experience:
- Bachelor’s degree required, Master preferred.
- 10+ years of experience in a Logistics industry – Automotive, Healthcare verticals preferred
- Experienced in leading Quality professionals in a matrix organization
- Experienced in the launch of new business and leading growth initiatives
- Experience in Quality management within a Logistics Environment, preferably in automotive or GDP.
- Knowledgeable in Quality standards (ISO, VDA etc) including certification process
- Strong interpersonal skills and can communicate effectively with all groups and levels
- Good written communication
- Lean or 6Sigma qualifications - preferred
