Global Employee Relations Specialist - 12m FTC

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system, and working hand in hand with our pioneering partners we’re in over 50 countries and counting. Whether it's served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it's pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

As a Global Employee Relations Specialist, you’ll play a key role in supporting our global functions and shaping our ER strategy, policies, and processes across multiple markets. You’ll be at the heart of employee experiences, ensuring fair and consistent practices aligned with Costa values

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

Being a Global Employee Relations Specialist is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:

• Providing expert ER guidance and case management to managers and People Partners across our global functions.
• Collaborating with Coca-Cola and international ER teams to support policy development and resolve cross-border ER matters.
• Coaching managers through performance, capability, grievance, and disciplinary matters.
• Drafting policies, toolkits, and communications that reflect Costa’s culture and legal obligations.
• Supporting new market entry by helping establish ER frameworks in line with Costa’s values.

Who you are

It’s your unique ingredients we’re interested in:

• An ER expert with strong knowledge of UK employment law and ideally some exposure to global markets.
• A trusted advisor with experience managing complex cases, including TUPE, restructuring, and settlements.
• A great communicator who can influence stakeholders at all levels with warmth and confidence.
• A self-starter with strong analytical and problem-solving skills and a passion for HR and employee wellbeing.
• Someone who thrives in fast-paced, evolving environments and is motivated by doing meaningful work.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some pretty brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://bit.ly/costaperks

We believe in living life with heart – and that starts with our people.

By showing up as our authentic selves, we create a culture that embraces the unique blend of experiences, perspectives, and backgrounds each person brings—reflecting the richness of our global brand.

Grounded in our core values—Passion for Progress, Win with Warmth, Courage to Challenge, and Trusted Team Players—we strive to make a meaningful impact in everything we do. From empowering communities through the Costa Foundation to supporting local initiatives, we’re committed to changing lives in coffee-growing regions and right here at home.