Global Head of Product - Digital Authentication

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Global Head of Product - Digital Authentication.

Digital Authentication and Identity (DA&I) is the team within HSBC responsible for safeguarding our customers across the entire digital estate. As part of the Digital Platforms function, DA&I’s mission is to enhance security and user experience by ensuring seamless access for legitimate users while effectively deterring unauthorized activity across our mobile, web and staff digital channels. As the Head of Product, you will play a pivotal role in advancing HSBC’s digital security strategy. You will lead a team of Product Owners, fostering innovation and excellence in digital authentication and identity solutions, with a particular emphasis on the continued development and optimisation of our Digital Security Platform (DSP).

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Lead Product Strategy and Development: Oversee the full lifecycle of digital authentication and identity products, from vision and strategy through to delivery, ensuring alignment with HSBC’s security objectives and quality standards.

• Drive Innovation and Market Differentiation: Conduct market research and analysis to identify opportunities for innovation, ensuring our solutions remain competitive and compliant with local and global regulations.

• Empower and Develop Teams: Lead, mentor and inspire a diverse team of Product Owners, fostering a collaborative and inclusive culture within the Digital Authentication value stream.

• Engage Stakeholders and Align Goals: Collaborate with senior management and key stakeholders to gather insights, align on goals and ensure products meet both business and customer needs.

• Monitor Performance and Manage Risk: Establish and track Key Performance Indicators to measure product success, drive continuous improvement, and proactively identify and mitigate risks in line with HSBC’s policies and regulatory requirements.

To be successful in this role you should meet the following requirements:

• Expertise in Digital Authentication, Identity & Security technologies is critical. Must also have prior experience in development and commercialisation of new products across global markets and digital platforms.

• Proven track record in product management, including digital product delivery, agile methodologies and product portfolio management.

• Skilled at collaborating with dispersed, cross-functional teams within an agile environment.

• Comfortable with leading market research initiatives, driving product innovation and translating insights into actionable product roadmaps.

• Strong strategic leadership, analytical and problem-solving abilities, combined with exceptional stakeholder engagement and communication skills.

This is a hybrid working role with the base location as London.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: hsbc.recruitment@hsbc.com

Telephone: +44 207 832 8500