Global HR Knowledge and Content Manager

Bristol, England, United Kingdom

7/21/2025

Join Imperial Brands as our next Global HR Knowledge and Content Manager and help shape the future of how our people access and experience HR services. We’re a dynamic, inclusive, and forward-thinking global FMCG business, powered by 25,000 colleagues across the world. This is a high-impact role at the centre of our HR transformation—perfect for someone who’s passionate about making HR content work smarter, simpler, and more effectively for employees and managers alike.

In this role, you’ll lead the end-to-end lifecycle of HR knowledge and content—ensuring everything from policies and procedures to guidance and standards is accurate, accessible, and aligned with our global goals. Reporting to the Global Head of Process and Effectiveness, you’ll head up our HR Knowledge and Content Centre of Expertise and collaborate with a global network of around 50 Content and Language Leads. Your work will directly enhance self-service, elevate the employee experience, and drive operational excellence across all markets. If you’re ready to make a global impact through smart content strategy and strong stakeholder engagement, we’d love to hear from you.

Principle Accountabilities

• Shape global HR content standards; Develop and embed best practices for creating, reviewing, and publishing HR knowledge content, ensuring clarity, consistency, and alignment with business needs.
• Lead content lifecycle excellence; Own the end-to-end process for HR content, from creation and validation to translation and publishing, ensuring it’s always accurate, accessible, and up to date.
• Champion localisation; Oversee translation processes and partner with local language leads to ensure content resonates across markets.
• Drive continuous improvement; Monitor content usage and quality, lead annual governance cycles, and identify opportunities to enhance the employee and manager experience through smarter content.
• Be the go-to expert for HR knowledge; Act as a trusted advisor to global and local HR teams, providing guidance, training, and support on content standards, tools, and change impact.
• Foster a connected global community; Build and lead a network of around 50 Content and Language Leads, creating a collaborative space for sharing, learning, and delivering together.

Skills and Experience Required

• A strong track record in global HR content or knowledge management, with hands-on experience managing content across platforms like ServiceNow and SharePoint.
• Experience working with HR technologies—particularly Workday, ServiceNow, and SharePoint—and understand how to optimise content for digital self-service and employee experience.
• Experience managing translation processes and tools to ensure content is accurate, culturally relevant, and accessible across markets.
• Highly organised and delivery-focused, with strong project management skills and the ability to prioritise while keeping stakeholders aligned and informed.
• Have the ability to build trusted relationships across global teams, influence stakeholders, and bring clarity to complex content challenges.
• Be data-driven and improvement-oriented, have a track record of using insights, metrics, and governance frameworks to continuously enhance content quality, compliance, and operational efficiency.

What We Offer

In return for playing your part in building our future, you will receive a comprehensive compensation package with salary, bonus scheme and further benefits as well inspiring places to work and collaborate with purpose. Here at Imperial we will give you the opportunity to grow and learn, innovate at pace and be a part of our purpose to forge a path to a healthier future for moments of relaxation and pleasure for our consumers.

Everyone Belongs

Everyone belongs in Imperial. We are proud of being a truly inclusive organisation. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence. We give fair and equal consideration to all our applicants. Please contact us at [email protected] to let us know if we can provide support in helping you complete an application and/or attend an interview.

About Us

We're a truly international company, fourth largest in our industry and operating across 120 markets. An inclusive, innovative global FMCG business supported by 25,000 employees. As we embrace a new era of growth, we are transforming. Our ways of working and culture are driven by a challenger mindset, constantly questioning the status quo where people can bring their best selves to work. Our agility and collaboration are driving our ambitions, innovation and success all supported by our award-winning development programmes that creates exciting and rewarding career opportunities for all.  Encouraging inclusion at local levels and supporting a developing and robust diversity agenda globally, we’re fully committed to creating and maintaining an environment that celebrates and respects difference.

As a matter of policy, Imperial Tobacco or its subsidiaries never requests or requires payment as part of any recruitment process.