Global Internal Communications Manager

The Role

To collaborate with the Director of Internal Communications to support the delivery of the Firm’s internal communication strategy and play a key role in executing global projects. The role-holder will offer strategic and tactical internal communications advice and support, overseeing global projects and initiatives such as internal channel transformation, client-focused initiatives, and change management.

This role requires a proactive individual with strong interpersonal, influencing, and project management skills. The role-holder would need to be a strategic and creative thinker who is passionate about story-telling and can build strong and effective working relationships with stakeholders at all levels and across cultures. Strong writing skills are essential, as is the ability to work collaboratively.

Main responsibilities:

• Share and promote client initiatives and success stories across the Firm, including with in-market colleagues; Proactively source stories from across the region and consider novel and dynamic ways to bring these stories to life and engage our people
• Work with the Internal Communications Director to assist in the management and deployment of firmwide/client-focused initiatives across regional and local markets; This includes the internal promotion of external thought leadership campaigns through, for example, the development of toolkits for in-market BDMC colleagues
• Support the Internal Communications Director with corporate communication announcements, including partner promotions and financial results
• Work with the Business Development, Communications and Marketing, and Design teams on the development of content for the Firm's Annual and regional meeting programs
• Support in the delivery and roll-out of firmwide change management initiatives and programs. This includes developing a robust change management program to deliver upcoming internal channel transformation, as well as the roll-out of a new marketing platform; Developing engaging content and communications/engagement plans tailored to different audiences
• Use data, where possible, to drive and inform content decisions, including content effectiveness and cut-through, and employee engagement strategies
• Ensure all internal communication is consistent with the Firm’s vision, strategy, key messages, and style guide
• Demonstrate strong interpersonal communication skills during all interactions with stakeholders and colleagues

Travel requirements: Travel to office locations and events if required.

About the team

Function

The Firm’s BDMC function works closely with our partners and leadership teams to:

• Increase our revenue, profitability, and share across markets, industries, and clients
• Enable us to win, retain, and grow business through powerful pitches, engaging thought leadership, and strong relationship management
• Lead market and client intelligence efforts to create new service line opportunities in industry and practice groups
• Channel the Baker McKenzie brand, identity, and culture through a single communications voice

You will report to: Director, Internal Communications

Your direct reports, if any: N/A

Key relationships:

• Executive Committee, including the Chief Marketing Officer
• Global Communications team and in-market colleagues
• Senior BD leaders and colleagues across the BDMC function
• Executive Committee

About the candidate

Technical skills, qualifications and experience:

• Graduate degree in Communications or related discipline
• Able to write compelling copy, when needed, to react to rapid change or crisis
• A communications expert, with significant experience operating at a senior level within a high-profile, dynamic, and fast-moving organization, ideally in professional services
• Strong project management skills with significant experience leading large-scale projects and the ability to manage competing priorities
• Experience operating at manager-level working across multiple geographies
• A proven track record of defining and successfully implementing engaging and outstanding communication strategies
• Channel the Baker McKenzie brand, identity, and culture through a single communications voice
• Excellent verbal and written English communication skills are a must

Personal qualities

These personal qualities represent the shared characteristics of high performers across Baker McKenzie, regardless of job level and location.

Know how

• Demonstrates the ability to identify the real issue, and to anticipate requirements and potential consequences; distills a range of possibilities by thinking in a considered, prudent manner
• Has the capacity to take on new ideas and develop knowledge and think holistically about business and address media, analyst, employee, and client audiences
• Able to move through a variety of tasks requiring different approaches, knowledge, and expertise, with the agility of mind and capacity for analysis and synthesis

Dedication

• Driven by a strong personal sense of integrity and upholds exemplary quality standards
• Prepares thoroughly, takes responsibility, uses initiative and is self reliant to ensure work progresses to the fullest extent possible
• Hardworking and diligent with a keen understanding of client demands
• Demonstrates composure when dealing with difficult situations

Personal Impact

• Uses complex, coordinated influencing/negotiation strategies, adapted to people, organizations, and/or the situation, e.g. networks
• Leverages direct reports to facilitate increased collaboration across the organization
• Builds partnerships based on a common agreement that acknowledges individual differences but creates a new commonality beyond root belief large-scale
• Creates a positive impression at all times; develops relationships through collaboration and reciprocity
• Negotiates to achieve mutually satisfactory outcomes; shows good judgment on when to stand strong and when to compromise
• Invests in, nurtures, and builds a network of productive relationships

Humanity

• Respectful to others, regardless of their position, and earns the respect of others by being transparent
• Has care and concern for others and a genuine interest in others as people
• Treats delicate or confidential issues with grace and discretion

To Apply

Please click on the Apply icon to start the online application process for this role. We will then be in touch with you once we have reviewed your application.

For more information about this position or to discuss any adjustments you may require during the process please contact in confidence, David Roberts, Recruitment Manager, on David.Roberts@bakermckenzie.com

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Commitment to Inclusion, Diversity & Equity

As the first truly global law firm, diversity and inclusion are foundational to our culture and strategic vision. We are a Firm of individuals from across the globe with different backgrounds, ideas, and points of view who collegially work together to solve complex problems and design practical solutions for our clients. Our multiple perspectives come from many sources, including the diverse ethnicity, culture, gender, nationality, age, sex, sexual orientation, gender identity and expression, disability, parental status, education, social background and life experience of our people.

Our global strategy is focused on our people, our culture, our clients and the communities where we operate. In 2019 we enacted ambitious new targets related to gender, racial and ethnic diversity at the Firm. These targets are viewed as a floor, not a ceiling, to advancing underrepresented groups, and they are backed by a variety of strategic initiatives aimed at achieving our goals. Our strategic vision is supported in London by six active employee led networks which champion diversity, lead on a number of internal campaigns and deliver a range of activity to celebrate differences in identity, inclusion, and key dates throughout the year including: LGBT+ History Month, International Women's Day, International Trans Day of Visibility, Mental Health Awareness Week, Pride, Black History Month, Social Mobility Week, International Day of Disabled Persons and many more!

Baker McKenzie London has been accredited by Disability Confident, joining over 18,000 organisations that have signed up to help change behaviours and cultures in businesses, networks and communities and reap the benefits of inclusive recruitment practices.