Global Operations Manager

Job Title: Global Operations Manager (Business Excellence)

Location: London, Southwark

Working Model: Hybrid

Salary: Up to £42,000.00 (depending on experience)

About The Goat Agency:

Goat is part of WPP Media (formerly GroupM), the world’s leading media investment company. Since 2015, we've been pioneers in influencer marketing, helping brands leverage the power of social media to achieve real, measurable results. Today, we stand as the global leader in the space, delivering award-winning campaigns across 70+ countries.

As part of our team, you'll collaborate with 500+ social natives worldwide, driving cutting-edge influencer campaigns for some of the most exciting brands. Whether it’s short-term activations or long-term ambassador programs, we treat influencer marketing as a full-funnel channel that drives awareness, engagement, and conversions.

Our data-driven approach is built on insights from tracking over 100,000 influencers and campaign performance. We combine this with expert relationship management, social-first creative strategy, paid media, and advanced tracking, measurement, and optimisation to deliver results that matter.

We’re also proud to be recognised as a recipient of the ‘Top Employer Europe 2024’ certification, underscoring our commitment to fostering a dynamic and supportive work environment. If you’re ready to be part of the team shaping the industry, we’d love to hear from you.

About The Opportunity:

The Global Manager of Business Excellence is a role dedicated to delivering operational success. Focused on delivering technical solutions that bring efficiency and improved performance, this role will have deep knowledge of both Goat internal team processes and WPP Media.

Within the Operations department the role plays an active part in achieving Goat’s vision and strategic goals. The successful candidate must innovate, looking for opportunities to automate and use new technologies to scale our effectiveness and efficiency to delight clients. As an Operational expert you will participate within operational communities and provide input using your expertise.

The successful candidate will also be responsible for driving, monitoring, and auditing adoption of initiatives across markets. This could include business excellence projects but also new capability rollout.

Key responsibilities:

• Facilitate process mapping sessions, producing accurate documentation and assisting in the collection of data to identify inefficiencies and improvement opportunities.
• Responsible for documenting and maintaining business process collateral.
• Being the main point of contact for market queries, providing them with support and guidance.
• Responsible for tool and system management across the EMEA region (HubSpot, SharePoint, Workflow platform, Ibex, Power BI, WPP AI Goat).
• Gather and analyse data to identify trends, extract learnings, and make recommendations for business improvements.
• Assist on Global process rollouts and implementation.
• Work with Global Director to define operational requirements and develop a scalable solution for all new initiatives.
• Coordinate regular audits and build reports on process performance and adoption across the organisation.

Role Requirements:

• Collaboration – working with multiple stakeholders to capture requirements, create proposals and deliver the desired results. Contribute to the Product Operations road map to create visibility and facilitate the delivery of key initiatives.
• Innovation – use extensive operational and social media knowledge to develop new solutions and evolve existing ones. Ensure our work is trusted by our clients and that it delivers growth.
• Leadership – lead by example, be confident, visible, and approachable, and inspire colleagues to delight clients. Be prepared to take calculated risks, celebrate success, and learn from failure.
• Good communication – use active listening to take on feedback from multiple sources and use it to make decisions and problem solve. Communicate effectively with colleagues at all levels in WPP Media, client direct and external partners.

Culture and Benefits:

• Regular social events and ongoing clubs
• £200 grant to make your working-from-home set up comfortable after you’ve passed probation
• Provided MacBook laptop to work from
• Flexi-hours
• Health and wellbeing allowance once you’ve passed probation
• Health Insurance after you’ve passed probation
• Life Insurance Policy
• 25 Days Holiday plus bank holidays, accruing up to 30 days based on length of service
• Birthday & Work Anniversary Days Off
• Length of Service Gifts
• In-office benefits such as beauty treatments & Yoga
• Flexible Bank Holidays
• Volunteering Days
• Free Flu Jabs

Plus many more!