Job Description
Join our dynamic team as a Global Security Operations Centre (GSOC) Team Lead, where you'll play a pivotal role in safeguarding our firm's employees, assets, and operations. This is an exciting opportunity to help lead a dedicated team in a fast-paced environment, providing critical incident handling and operational oversight. Your leadership will ensure operational excellence and continuous improvement in our security operations. If you're passionate about security and thrive in a challenging environment, this role is for you.
Job Summary
As a GSOC Team Lead in our Global Security Operations Centre, you will oversee daily operations, ensuring quality control and adherence to company standards. You will be the point of contact for operational queries and support the GSOC Manager in maintaining 24/7 operational coverage. Your role will involve reviewing and authoring policies, assisting with recruitment and training, and driving team performance. Join us to make a significant impact on our security operations.
Job Responsibilities
- Oversee daily operations within the GSOC to ensure quality control and adherence to procedures. .
- Serve as the point of contact for operational and procedural queries.
- Support the GSOC Manager in maintaining 24/7 operational coverage.
- Conduct systematic reviews of existing policies and procedures and author new documents as required.
- Assist with recruitment, onboarding, and training of GSOC team members.
- Drive team performance and identify areas for improvement.
- Develop intelligent solutions to enhance operations.
Required Qualifications, Capabilities, And Skills
- 3 years of experience in Incident Management, Security Operations Centres, Crisis Management or similar function.
- Ability to work in a fast-paced environment and balance multiple workstreams.
- Exceptional written communication skills and ability to create comprehensive reports and briefs.
- Excellent communication and customer service skills.
- Confidence to present and brief at the highest levels.
- Demonstrated ability to drive team performance.
- Ability to identify areas of improvement and develop solutions.
Preferred Qualifications, Capabilities, And Skills
- Experience in a leadership role within a security operations environment.
- Familiarity with security operations technology and tools.
- Strong analytical and problem-solving skills.
- Ability to work collaboratively with cross-functional teams.
- Experience in developing and implementing security policies.
- Knowledge of global security standards and best practices.
- Proactive approach to risk management and issue resolution.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About The Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
The Global Security (GS) team protects the firm’s people and assets, ensuring the safety of business operations through the implementation of technology, best-in-class talent and client collaboration. Teams are responsible for developing safety policies and procedures, customer safety, pre-employment screening, fraud investigations and security operations on a global basis.
