Google DialogFlow Engineer

Insight Global are looking for an experienced Engineer / Developer with strong expertise in Google CCAI and DialogFlow CX to join a leading multi-media client based in Osterley, London on a 12-month contract. You’ll be responsible for building AI-powered voice bots, developing GenAI-driven conversational solutions, and integrating these with backend systems via APIs. This is a hands-on role within a SAFE Agile team, working on new implementations and helping shape the client’s conversational AI strategy.

Key Responsibilities

• Build and deploy Google DialogFlow CX voice bots to enhance customer experience
• Use Google CCAI and GenAI technologies to create natural, intelligent conversational flows
• Integrate voice bots with backend systems using APIs and GraphQL
• Collaborate with engineers and stakeholders to deliver scalable, high-quality solutions
• Work within the Google Cloud Platform (GCP) ecosystem, focused on DialogFlow CX and AI capabilities

Must-Haves:

• Strong hands-on experience with Google DialogFlow CX and CCAI
• Proven track record building voice bots and GenAI-powered solutions
• Experience with API integrations; GraphQL knowledge preferred
• Comfortable working in an Agile delivery environment
• Excellent communication and problem-solving skills

Plusses:

• Experience working on customer experience platforms
• Broader exposure to Google Cloud Platform and AI tools