Graduate AI Enablement & Support Engineer

Newcastle Upon Tyne, England, United Kingdom

7/24/2025

Job Description About The Role

We are looking for a motivated and curious Graduate Enablement & Support Engineer to join our growing AI Services team in Newcastle. This is a fantastic, early-career opportunity, ideal for recent graduates who are passionate about artificial intelligence and want to apply their technical skills in a real-world setting.

You’ll work in a hybrid role across customer enablement, technical onboarding, and third-line product support. You'll work directly with internal stakeholders, clients, and engineers to ensure our AI solutions are well-supported, integrated effectively, and are delivering value to Sage.

Key Responsibilities

• Assist customers in getting started with our AI platforms and tools
• Help tailor onboarding materials, documentation, and demos to specific client needs
• Deliver hands-on technical guidance during AI service rollouts or proof-of-concepts
• Support clients in deploying, configuring, and integrating AI features and models
• Help identify improvements to onboarding and support workflows
• Work closely with product and data science teams to understand AI capabilities and translate them into customer-facing solutions
• Provide third-line technical support for AI-powered services
• Log, investigate, and resolve technical issues in collaboration with engineering teams
• Monitor service performance and be pro-active in reducing issues that come in
• Assist with issue triage and escalation processes
  
  
  
  
  
  

To be successful in this role, you'll be a Graduate, ideally in Computer Science, Artificial Intelligence, Data Science, Software Engineering or similar.

Alongside this, you'll have

• An understanding of core AI/ML concepts, such as natural language processing (NLP), model training, or computer vision
• Coding skills (preferably in Python) and familiarity with development tools and environments
• An understanding of databases and SQL
• Strong analytical and problem-solving skills with a structured approach to troubleshooting
• Excellent written and verbal communication skills
• Eagerness to learn and a customer-focused mindset
  
  
  
  
  
  

This role is based in our Newcastle office. We work on a hybrid basis with three days in office.

𝐖𝐡𝐚𝐭 𝐜𝐚𝐧 𝐲𝐨𝐮 𝐞𝐱𝐩𝐞𝐜𝐭 𝐟𝐫𝐨𝐦 𝐭𝐡𝐞 𝐩𝐫𝐨𝐜𝐞𝐬𝐬?

• Apply online with CV/Resume
• Complete a gamified science-driven assessment via Harver, to help us accurately assess if you’re aligned to our values and behaviours, whilst removing any risk of unconscious bias from our process
• If you match the profile, you'll be sent a video interview to record.
• If your video interview is successful, you’ll be invited to an Assessment Centre. .
• Successful candidates will join our Graduate Programme on 6 October 2025