Introduction
Joining the IBM Technology Expert Labs teams means you’ll have a career delivering world-class services for our clients. As an expert in IBM products, you’ll bring together all the necessary technology and services to help customers solve their most challenging problems. Working in IBM Technology Expert Labs means accelerating the time to value confidently and ensuring speed and insight while our clients focus on what they do best; running and growing their business.
Excellent onboarding and industry-leading learning culture will set you up for a positive impact, while advancing your career. Our culture is collaborative and experiential. As part of a team, you will be surrounded by bright minds and keen co-creators—always willing to help and be helped—as you apply passion to work that will positively impact the world around us.
Your Role And Responsibilities
You will work closely with IBM clients and partners as part of the wider team of SMEs to design, deliver, and optimise IBM Technology solutions that align with our clients’ goals. In this role, you will apply your technical expertise to ensure world-class delivery while leveraging your consultative skills such as problem-solving issue- / hypothesis-based methodologies, communication, and service orientation skills. As a member of IBM Technology Expert Labs, a team that is client focused, courageous, pragmatic, and technical, you’ll collaborate with clients to optimise and trailblaze new solutions that address real business challenges.
If you are passionate about success with both your career and solving clients’ business challenges, this role is for you. To help achieve this win-win outcome, a
‘day-in-the-life’ of this opportunity may include, but not be limited to…
- Solving Client Challenges Effectively: Understanding clients’ main challenges and developing solutions that helps them reach true business value by working thru the phases of design, development integration, implementation, migration and product support with a sense of urgency.
- Agile Planning and Execution: Creating and executing agile plans where you are responsible for installing and provisioning assets, testing, migrating to production, and day-two operations.
- Technical Solution Workshops: Conducting and participating in technical solution workshops.
- Building Effective Relationships: Developing successful relationships at all levels —from engineers to CxOs—with experience of navigating challenging debate to reach healthy resolutions.
Your Behaviours
- Self-Motivated Problem Solver: Demonstrating a natural bias towards self-motivation, curiosity, initiative in addition to navigating data and people to find answers and present solutions.
- Collaboration and Communication: Strong collaboration and communication skills as you work across the client, partner, and IBM team.
- Flexible: being able to work equally well as part of the team or in isolation
Our Automation Delivery Consultants play a crucial role in helping organisations effectively implement and integrate leading edge automation solutions.
Key Responsibilities
- Requirements Gathering: Collaborate with clients to gather business requirements, identify pain points, and define project scope.
- Solution Design: Design and architect Automation solutions as part of the wider team, that meet client needs, including application integration and modernisation
- Implementation and Configuration: Help implement and configure Automation solutions; including API management, Hybrid iPaaS, DevOps modernisation and Event Automation.
- Testing and Quality Assurance: Conduct thorough testing and quality assurance to ensure the solution meets client requirements and is free from defects.
- Training and Knowledge Transfer: Provide training and knowledge transfer to clients on the implemented solution, ensuring they can manage and maintain it effectively.
- Stakeholder Management: Collaborate with various stakeholders, including clients, project managers, and internal teams, to ensure successful project delivery.
- Presentation: present solution designs to key client stakeholders.
Required Technical And Professional Expertise
- Technical IT related degree.
- Experience with Automation (Integration) technologies: Any of: IBM MQ, IBM Cloud Pak for Integration, IBM API Connect, IBM App Connect Enterprise, IBM webMethods family, IBM Event Automation, IBM DataPower Gateway
- Windows or Linux/Unix skills
- Strong communication skills, both written and verbal
- Ability to work with diverse technical teams and clients.
- Good analytical and problem-solving skills
- English language (Fluent)
Preferred Technical And Professional Experience
- Knowledge of software architectural design, application development, integration, and testing.
- Container Platform (Red Hat OpenShift / Kubernetes), Cloud Platform skills
- DevOps Skillset (Scripting, CI/CD pipelines etc)
- Additional European languages
