Graduate Operational Lead

Kick-start your career with real responsibility, growth opportunities, and a supportive team environment.

About the Role

Are you a graduate looking to launch a purposeful and rewarding career? We’re on the lookout for a proactive and driven Graduate Operational Lead to join our team.

In this role, you’ll oversee day-to-day operations, support and lead team members, and help deliver an excellent experience for both staff and customers.

This is an ideal opportunity for someone eager to take on real responsibility from day one. You'll develop leadership skills, contribute to strategic decisions, and be supported by senior colleagues every step of the way.

What You’ll Do

·      Lead and support team members during shifts, offering guidance and motivation

·      Manage daily operations, ensuring compliance with company policies and processes

·      Communicate clearly with staff to delegate tasks and manage expectations

·      Monitor and analyse team performance to identify improvements

·      Respond to customer queries and resolve issues in a professional and timely manner

·      Train new team members in operational procedures and company standards

·      Maintain a clean, safe, and well-organised working environment

·      Encourage open communication and collaboration within your team

·      Work closely with other departments to improve operational efficiency

·      Build and manage relationships with commercial (B2B) clients

·      Take ownership of your role with the opportunity to shadow senior staff and contribute to business decisions

What We’re Looking For

We’re seeking enthusiastic, confident, and ambitious individuals who are ready to learn and grow. You should be comfortable engaging with people from all backgrounds, take initiative, and be committed to delivering great results.

Requirements

·      A 2:2 degree (or higher) in any discipline, or expected to achieve this

·      A valid UK driving licence by the start date

·      Eligibility to work in the United Kingdom

·      Strong communication and interpersonal skills

·      Operational awareness and the ability to work collaboratively in a team environment

·      Confidence using Microsoft Office applications

·      A keen interest in our industry and a willingness to learn

·      Accountability, initiative, and a strong work ethic

Why Join Us?

We believe in nurturing talent and investing in our people. Many of our senior team members began their careers here as graduates — your development matters to us. You’ll have the chance to make a real impact, shape your future, and contribute to something meaningful.