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2nd Line Service Desk Analyst
Location: Wakefield, West Yorkshire
Salary: Competitive + Benefits
About Us
Join
2 Sisters Food Group, one of the UK’s largest food manufacturers, with an annual turnover exceeding £3 billion and approximately 13,000 employees across 16 sites. We have a strong presence in poultry, chilled, and bakery food categories, including popular brands like Holland’s pies. We are committed to delivering high-quality products to the British public and our retail and food service customers, including major retailers like Aldi, Asda, Co-op, KFC, Lidl, Marks & Spencer, Morrison's, Sainsbury's, Tesco, and Waitrose.
About The Role
We are looking for a motivated individual to join our team as a 2nd Line IT Service Desk Analyst. This role is perfect for someone who has an IT background and worked in a similar role and is keen to learn and grow in the industry.
Key Responsibilities
- Managing a ticketing system
- Providing 2nd line support
- Issue identification and diagnosis
- Problem Resolution
- Information Gathering
About You
If you are driven, curious, and have some IT experience, we would love to hear from you.
Key Skills
- Problem Solver
- Strong interpersonal skills to interact effectively with team members and employees
- Work well within a team and independently
- Driven
- Ability to collect and analyse information to solve problems
The role is based at our Wakefield office, with an expectation to be in the office full time in the training period.
Benefits
- Refer a friend scheme
- Health Assured Employee Assistance Programme and Grocery Aid are free and confidential support services 365 days a year
- Boparan Restaurant Group Discount - 50% discount for friends and family. (Giraffe World Kitchen, Harry Ramsden, Ed’s Easy Diner and Burger & Cocktails
- Cycle2Work Scheme
Why Join Us?
As one of the UK’s largest food manufacturers, we provide ample opportunities for career growth and skill development. We emphasize promoting from within, ensuring you can build a rewarding career with us.
