Group Quality Director

At Agincare, we’re proud to be one of the UK’s leading independent care providers, with over 90 services nationwide. Family-owned and founded on strong values, we’ve grown steadily for over 35 years, delivering high-quality care and support to thousands of people every day across home care, live-in care, extra care, and care homes.

We are now seeking a Quality Director to join our senior leadership team — a pivotal role at the heart of our commitment to safe, ethical, and consistently excellent care.

The Role

As our Quality Director, you’ll hold strategic accountability for the design, leadership, and delivery of Agincare’s quality, safety, and governance framework. You will drive group-wide improvement initiatives, ensuring regulatory excellence and best-in-class care outcomes across a national portfolio of diverse services.

You’ll act as a key advisor to the Executive Board, a leader of system-wide audits and quality clinics, and the Caldicott Guardian ensuring ethical, secure use of service user data. Your influence will span clinical governance, stakeholder engagement, risk, and national research partnerships.

Key Responsibilities

The Quality Director will be the strategic lead for ensuring the highest standards of quality, safety, and compliance across all Agincare services. You'll shape and deliver our internal audit and governance programmes, oversee CQC registration activities, and drive forward our ISO9001 quality management standards.

You'll lead on complex incident investigations, inquests, and safeguarding matters — ensuring organisational learning and regulatory compliance are always at the forefront. As Caldicott Guardian, you will champion ethical data use and ensure full alignment with GDPR and DSPT requirements.

Externally, you'll act as a senior liaison to commissioners, regulators, and health and care partners, strengthening Agincare’s reputation as a quality leader. You'll also spearhead survey and data-led improvement programmes, contribute to national research and quality networks, and guide the development of our specialist care frameworks — from dementia and end-of-life care to veterans support.

Finally, you’ll take ownership of executive-level reporting, providing insights and assurance to the board, and ensure clear succession planning and continuity across your function.

About you

Essential

• Senior-level leadership experience in health or social care quality, governance, or compliance.
• Excellent understanding of CQC/Ofsted regulation, safeguarding, and clinical oversight.
• Proven track record with quality audits, CQC applications, and service improvement.
• Knowledge of ISO9001 and DSP Toolkit frameworks.
• Skilled in stakeholder collaboration and executive-level reporting.

Desirable

• Professional registration (e.g. NMC, HCPC, SWE) and/or postgraduate qualification in governance or leadership.
• Familiarity with the Caldicott Guardian role and information governance practices.

About Agincare

We’re a family run business that's been caring and supporting people since 1986.

With over 4,500 team members, we’re one of the UK’s largest care providers and are continuing to grow. We have over 100 locations across England including our care & nursing homes, home care branches, extra care schemes, supported living properties and live-in offices.

Agincare are signatories of the Care Leaver Covenant and are committed to supporting care leavers to live independently. We are proud to be able to offer a guaranteed interview to care leavers, or an informal conversation about our career opportunities.

All of our care services are regulated by the Care Quality Commission (CQC).

Equal opportunities are important to us at Agincare and we welcome applications from all.