Growth & Customer Operations Manager

12 months' contract

PAYE Daily rate

About Us:

We’re an ambitious new venture backed by leading investors and operating at the intersection of AI, regulation, and financial services. Our focus is on reimagining how institutions navigate regulatory complexity — using cutting-edge technology to bring clarity, speed, and confidence to critical decision-making processes.

While still early in our journey, we’re already working closely with a select group of enterprise clients and partners who share our belief that modern compliance needs a fundamentally different approach. Our team brings together deep domain expertise, product thinking, and a bias toward building — fast.

We’re at an exciting inflection point – with clear direction, client focus and a fast-growing team. You’ll be joining us as we lay the foundations of a new venture designed for long term impact across financial services.

Role Description:

You’ll be one of our first business hires — working closely with the founding team across go-to-market, customer enablement, and operational execution. This is a high-trust, hands-on role designed for someone early in their career who’s looking to accelerate their growth by building directly alongside experienced operators in a fast-paced environment.

It’s a role for someone who enjoys being close to customers, thrives in fast-moving environments, and wants to build the connective tissue of a high-performing startup.

Key Responsibilities:

• Partner with the COO to improve internal operations: documentation, systems, tools.
• Support company setup, governance routines, and implementation of early processes across people, finance, and tech.
• Coordinate onboarding for early clients and help them adopt and engage with the platform.
• Track customer usage, flag issues, and help design lightweight playbooks to drive success.
• Work across GTM ops including CRM hygiene, lead pipeline tracking, and outreach coordination.
• Support internal reviews, reporting, and investor updates with sharp, practical insights.
• Own execution of special projects that improve how we scale product delivery and client experience.

What We’re Looking For:

• 2–4 years’ experience in high-output environments (e.g., consulting, VC, startups); you're early in your career but ready to take ownership, move fast, and grow into a larger role as we scale
• Excited to help build an AI-first company — you're comfortable exploring new tools, using AI in your workflows, and eager to build lightweight automations or agents where useful.
• Comfortable in client-facing settings with a bias for action and ownership
• Highly organised, analytical, and detail-oriented
• Strong communicator — clear, concise, and proactive
• Hands-on with tools and eager to help build from scratch.
• Passionate about solving real-world problems by leveraging technology.

Why Join Us?

This is a rare opportunity to work directly with the founding team, shape how we serve clients, and play a foundational role in how the company scales.

We’re building an AI-first company — from how we operate internally to how we serve customers. You’ll have the chance to work with cutting-edge tools, experiment with automation and agents, and help shape a modern operating model from the ground up.

You’ll have visibility across the business, real ownership from day one, and the chance to grow into a leadership role as the company evolves.