Guarantee Engineer

London, England, United Kingdom

6/24/2025

Where passion meets opportunity

The best of your adventures is the one you have yet to sail!

Your Purpose

We are pleased to be hiring for a Guarantee Engineer to join our New Building Technical Department. Reporting to the Head of Technical New Building & Guarantees, the Guarantee Engineer is responsible for the assessment, coordination and implementation of all the Guarantee Claims (Hotel department focused) raised by the ship's officers throughout the entire guarantee period. Ensuring effective communication between all stakeholders involved in the process and the prompt resolution of priority claims.

Your Impact

• Responsible person and primary contact between the ships, all the Technical superintendents and the shipyards.
• Demonstrates independency in the resolution of the Guarantees, taking care of the escalation when appropriate.
• Ensures positive cashflow by making sure that the shipyards are refunding MSC for intervention which are taken care by MSC personnel, via the reconciliation process.
• Attends interventions/meetings onboard whenever necessary.
• Prepares the Guarantee monthly progress report.
• Maintains and updates the guarantee claims database as well as coordinates onboard service interventions with the shipyard.
• Prioritizes/addresses TOP_MSC guarantee claims that require immediate attention/action and coordinate with all parties involved accordingly.
• Arranges and leads weekly conference calls with shipyard to further discuss/address/coordinate Top MSC guarantee claims.
• Plans, coordinates and leads quarterly onboard guarantee meetings between MSC and the shipyard throughout the Guarantee period.
• Provides leadership and effective guidance for the timely resolution of pending and open claims.
• Ensures service intervention details and action plans are captured, communicated to the vessel in a timely manner and executed as planned.
• Always maintains good working relations with the New Building team, the shipyards, and all stakeholders, MSC officers and superintendents
• Ensures lessons learned are captured and communicated to project management teams as needed.
• Issues regular updates, reports that will provide clear visibility into progress, challenges, costs and upcoming service intervention forecasts for the upcoming month.
  
  

Your Journey so far

• Bachelor’s / Master’s Degree in Engineering / Architecture
• Minimum 5 years of professional experience in similar technical field.
• Ability to read and comment technical drawings.
• Good IT skills, particularly MS Word, Excel, Power Point
• Excellent organizational skills and proven ability to manage multiple projects/activities in a fast-paced, dynamic environment, as well as the ability to work to tight schedules and endure challenging situations.
• Autonomous and highly motivated candidate, capable of mobilizing people/resources and actions effectively.
• Fluent in English (spoken & written); knowledge of French or Italian is a plus.
  
  

Your Essentials

• Pre exisitng right to live and work in the UK (preferred)
• The ability to easily travel to EU Shipyards and to the vessels (worldwide) regularly.
  
  

Our commitment

We are committed to building a future that values diverse perspectives, embraces the world beyond borders, and fosters an inclusive environment where every individual feels valued, respected and empowered to be their authentic selves. Our commitment extends to taking meaningful, measurable actions that have a long-term positive impact on our guests, our employees and our planet.

Ready to turn your passion into something extraordinary? Join us at MSC Cruises, where new opportunities await. Apply today to be part of a global team that is pushing boundaries and achieving something remarkable. Your journey starts here!