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Proactively engage and establish strong relationships with clients, making the client feel valued and at ease from the first point of contact by offering best-in-class service
Deliver a personalized, client-centric experience, fostering strong and lasting relationships to drive repeat business and enhance brand loyalty
Drive individual and collective sales results through monitoring KPIs and maximizing selling opportunities in-store and remotely
Foster open and constructive communication with team members, being always collaborative and proposing effective solutions
Support for a consistent and branded onboarding experience for new Client Advisors and support on facilitating training in collaboration with store management
Able to perform opening and closing procedures, inclusive of securing of assets such as safe combinations and keys to store
Proven experience in a Supervisor or Senior role within Luxury Fashion
Excellent commercial awareness and ability to build and maintain a client book
Passion for fashion and knowledge of luxury fashion products and trends
High flexibility, strong communication skills and ability to adapt to different customers
Team-player mentality, ability to work in a fast moving and dynamic environment
Fluent in English and preferably a second language